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Job Details


Senior Field Service Representative

Customer Service

Customer Service

No

Franklin, Massachusetts, United States

Eaton’s ES AMER ESS division is currently seeking a Senior Field Service Representative.

The expected annual salary range for this role is $92,287 - $135,355 a year.

Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

What you’ll do:

What you’ll do:

PRIMARY FUNCTION DESCRIPTION

Eaton’s Engineering Service & Systems division wants to help you fuel your career! Eaton has the largest and most experienced team of field services technicians and engineers in the industry. This team brings extensive skills and experiences to field service engineering. Active participation in recognized technical societies such as NFPA and IEEE and collaboration with a variety of utilities and industries ensures that our technicians are knowledgeable about today’s cutting-edge technology and engineering techniques. We assist customers at every stage of the power system: offering start-up and commissioning of equipment, performing planned maintenance, monitoring performance, diagnosing system problems remotely, as well as responding to emergencies on a 24/7 basis, 365 days a year. Our support services help businesses make the most of their existing electrical equipment by optimizing performance and extending the life of existing facilities.

The Senior Field Service Representative (FSR) provides field service engineering and technical assistance to customers in areas of installation, startup, maintenance, and repair, training, and modification of electrical power distribution equipment; self-manage assigned projects for electrical equipment; provide technical solutions to customers; perform less conventional complex engineering assignments that may involve equipment or product design, testing of materials, process studies, or research investigations.

ESSENTIAL FUNCTIONS & DIMENSIONS

-Continuously improve personal, technical, and professional business skills enabling incumbent to service products to customer’s satisfaction through keeping current with product technology as measured by ability to troubleshoot and repair various products and to instruct others.

-Provide timely, detailed and accurate reports on service work performed, product performance, and warranty liabilities to company expense and time allocation.

-Become computer efficient using laptops provided and mastering all required software.

-Maintain all service equipment including all test equipment, tools issued to meet specifications including EBE, ISO requirements, etc. in good working condition and maintain sufficient inventory to respond to standard calls.

-Provide customers basic applications information via phone or on-site consultation and be available for 24-hour x 7 days a week on call duty and respond to emergency situations with minimal notification.

-Demonstrate ability to service newly designed and experimental equipment, which has not been seen before, and instill confidence in the customer.

-Develop and maintain strong working relationships with customers, authorized service shops, other service organizations, and product business units to assure customer satisfaction. Incumbent demonstrates an awareness of customer needs, preferences, and time and financial constraints.

-Proven customer service, sales ability, and ability to handle customers and gain satisfaction.

-Demonstrate safety consciousness in equipment handling, electrical and electronic procedures, and the unique situations encountered at diverse work sites.

Qualifications:

Qualifications:

Basic (Required) Qualifications:

-High School Diploma or higher AND a minimum of 3 years of field service experience evaluating and servicing electrical distribution or control systems

-Possess and maintain a valid and unrestricted driver’s license

-Must be legally authorized to work in the United States without company sponsorship, now or in the future.

-All candidates must reside within a 50-mile radius of the work location(s) listed. No relocation will be offered for this position. Active Military Service member candidates are exempt from the geographical area limitation.

Preferred Qualifications:

-Evaluating and servicing electrical distribution or control systems is desirable.

-Experience in testing, troubleshooting, evaluating, and servicing electrical distribution and control systems is highly desirable.

-5 years in experience in electrical field service

-Bachelor's degree in engineering (electrical, mechanical or engineering technology) from an accredited institution.

-Experience with protective relays is highly desirable

POSITION CRITERIA:

-Successfully complete and maintain compliance with Eaton’s safety program and policies.

-Submit to periodic customer required background and drug screenings.

-Possess and maintain a valid and unrestricted driver’s license.

-Must have the ability to work variable hours, including nights & weekends, and travel within the district / state / region / country based on customer requirements.

-Power distribution field experience in servicing, maintaining, and testing electrical power distribution equipment.

-Working knowledge of troubleshooting, tests, and repair techniques.

-Demonstrated ability in verbal and written communication skills. Skill in communicating technical information to non-technical personnel, educating customers, and presenting information to internal and external customers.

-Advanced understanding of the company's competitor's electrical, electronic, and mechanical products and services.

-Knowledge of corporate and business unit policies.

-Working knowledge of all software packages relevant to successful performance of tasks.

-Working knowledge of billing and invoicing policies for service.

-Knowledge of parts, part masters, bill of materials.

-Knowledge and practice of safety precautions related to working with electrical and electronic equipment.

-Has demonstrated ability to provide service and represent company interests in developing customer relationships to assure long-term customer satisfaction.

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Eaton considers qualified applicants regardless of criminal histories, consistent with local laws. To request a disability-related reasonable accommodation to assist you in your job search, application or interview process, please call us at 1-[Register to View] to discuss your specific need. Only accommodation requests will be accepted by this phone number.

We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here (https://www.eaton.com/content/dam/eaton/company/careers/US%20Benefits%20updated%2010.24.22.pdf) for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.