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Job Details

Passenger Service Agent III and IV (Seasonal ANC Airport Location)

Customer Service

Customer Service


Anchorage, Alaska, United States


Work Where it Matters

Pegasus Aviation Services, an Akima company, is not just another aviation contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.

At Pegasus, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.

For our shareholders , Pegasus provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.

For our government customers , Pegasus delivers efficient, flexible, and safe aviation services as it supports domestic and international passenger and freighter airlines.

As a Pegasus employee , you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.

Job Summary:

Passenger Service Agents III and IV’s provide flight setup, passenger check-in, and flight close-out. They make public announcements and provide assistance for all customer inquiries, ticketing, reissuance and exchanges, mileage award ticketing, excess baggage fee collection, and coordinating passenger aircraft boarding/deplaning in the gate area. This position requires completion of customer service and gate agent training. This position will report to the Director of Passenger and Cargo Services.


Job Responsibilities:

  • Provides clear, concise, and courteous information for the traveling public.
  • Must be capable of operating loading bridges and aircraft doors.
  • Assists disembarking/embarking passengers and personal effects from aircraft.
  • Assists wheelchair vendor as needed (carry on/carry off/stretcher passengers and personal effects and any passenger requiring assistance).
  • Assesses passenger’s needs and abilities to make use of the correct mobility equipment.
  • Carries and operate a radio/pager as required.
  • Assists special needs passengers/unaccompanied minors and personal effects to ensure a seamless/stress-free airport experience using all facilities at the port.
  • Must maintain a pleasant and professional demeanor at all times.
  • Operates paging and announcement systems at the gate and ticket counter as required.
  • Miscellaneous duties as assigned.


Minimum Qualifications:

  • Demonstrated high level of expertise in Windows based computer programs, i.e., Excel, Word.
  • Previous customer service experience.
  • Public speaking skills.
  • Be at least 18 years of age.
  • Must be a U.S. citizen or show proof of right to work in the U.S.
  • High School graduate or GED.
  • Must possess excellent communication skills.
  • Ability to lift 50 pounds comfortably.
  • Ability to stand for long periods of time.
  • Able to fluently read, write, speak, and understand English.
  • Friendly and outgoing personality.
  • Ability to work under stressful situations and tight time constraints in a fast-paced environment.
  • Flight crew and customer relationship skills a must.
  • Must present a clean and neat work area to our customers.
  • Attention to detail.
  • Self-motivated, team player.
  • Required to work nights, weekends, holidays, and varying schedules.
  • Be well-groomed and follow uniform policy – certain contracts do not allow facial piercings, any visible tattoos, and/or vibrant colored hair.
  • Successfully complete a background investigation, including FBI fingerprints, criminal history, and pre-employment drug test.
  • Preferred Qualifications:
  • Valid driver’s license.
  • Proficiency in German language or a second language an asset.
  • Previous ticket counter or airline operations experience.

Physical Demands:

  • The PSA III AND IVS may occasionally lift or move up to 70 pounds with assistance and may more frequently lift or regularly lift or move up to 50 pounds.
  • The PSA III AND IV’s is regularly required to use hands, talk, hear, bend, stoop, kneel, and is frequently required to stand and walk. The PSA III AND IV’s may also be required to climb, sit, and balance.
  • While performing the essential functions of this job, the agent is regularly required to stand, walk, use hands to finger, handle, or feel, reach with hands and arms, and talk or hear. The agent is frequently required to climb stairs, bend at the waist, kneel, crouch, or stoop. Specific vision abilities required by this job include close vision and color vision.
  • The PSA III AND IV’s are occasionally exposed to outside weather conditions.
  • The noise level in the work environment is usually moderate but can vary dramatically depending on location and time of day. During aircraft arrival, the PSA III AND IVS will be exposed to a high noise environment for a short period of time. Hearing protection is required and provided.

We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. All applicants will receive consideration for employment, without regard to race, color, religion, creed, national origin, gender or gender-identity, age, marital status, sexual orientation, veteran status, disability, pregnancy or parental status, or any other basis prohibited by law. If you are an individual with a disability, or have known limitations related to pregnancy, childbirth, or related medical conditions, and would like to request a reasonable accommodation for any part of the employment process, please contact us at or [Register to View] (information about job applications status is not available at this contact information).

Job: Transportation, Logistics & Cargo Handlers

Travel: None

Organization: Pegasus Aviation Services

Clearance: Not Applicable

Work Type: On-Site

Remote: No

ReqID: 2024-7926