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Job Details

Ramp Service Agent ( Full Time Positions ANC Airport)

Customer Service

Customer Service


Anchorage, Alaska, United States


Work Where it Matters

Pegasus Aviation Services, an Akima company, is not just another aviation contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.

At Pegasus, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.

For our shareholders , Pegasus provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.

For our government customers , Pegasus delivers efficient, flexible, and safe aviation services as it supports domestic and international passenger and freighter airlines.

As a Pegasus employee , you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.

Job Summary:

Ramp Service Agents (RSA) are responsible for marshalling aircraft in the gate, loading, unloading and sorting freight and baggage. RSA’s are also responsible for servicing aircraft lavatories, potable water, push back aircraft from the gate, deicing and other duties as delegated.

The RSA position is a support services position whose work routine is established and follows a set of procedures. It generally functions under close supervisory direction or guidance of the Customer Service Reps, Supervisors, or Ramp Managers.


Job Responsibilities:

• Marshalls aircraft on the ramp (includes directing, assisting and parking all arriving, departing and towed aircraft) Service aircraft as needed including:

o lavatory service

o water service

o cabin cleaning

o other services as needed

• Aircraft de-icing /anti-icing

• Crew shuttle

• Loading and unloading of aircraft baggage and cargo

• Perform safe and efficient operations of all ground service equipment

• Responsible for maintaining safety and security of aircraft

• Miscellaneous duties as assigned


Minimum Qualifications:

• Be at least 18 years of age

• Must be willing to work in inclement weather

• Good communication skills

• Must be a U.S. citizen or show proof of right to work in the U.S.

• High School graduate or GED

• Ability to lift 60 pounds comfortably

• Able to fluently read, write, speak and understand English

• Ability to work under stressful situations and tight time constraints in a fast-paced environment

• Self-motivated, team player

• Required to work nights, weekends, holidays, and varying schedules

• Successfully complete a background investigation, including FBI fingerprints, criminal history and pre-employment drug test

Preferred Qualifications:

• Prior Ramp Service experience

• De-ice Service experience

• Forklift Operator

• Possess a valid Driver’s License preferred

Language Skills:

• Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

• Write routine reports and correspondence.

• Speak effectively one-to-one and before groups of customers or employees of the organization

Math Skills:

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Reasoning Abilities :

• Apply common sense understanding to carry out instructions furnished in written, oral, diagram form.

• Deal with problems involving several concrete variables in standardized situations.

Physical Demands: Moderate.

The RSA on occasion may lift or move (with help) up to 200 pounds, and/or more frequently lift or move 60 pounds. RSA’s are regularly required to use hands, talk, hear, bend, climb, stoop, kneel, stand and walk.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to focus. RSA’s routinely work outside for a portion and are exposed to all types of weather conditions.

The noise level in the work environment is usually moderate but can vary dramatically depending on location and time of day. Use of provided hearing protection or acceptable alternative is required.

We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. All applicants will receive consideration for employment, without regard to race, color, religion, creed, national origin, gender or gender-identity, age, marital status, sexual orientation, veteran status, disability, pregnancy or parental status, or any other basis prohibited by law. If you are an individual with a disability, or have known limitations related to pregnancy, childbirth, or related medical conditions, and would like to request a reasonable accommodation for any part of the employment process, please contact us at or [Register to View] (information about job applications status is not available at this contact information).

Job: Transportation, Logistics & Cargo Handlers

Travel: None

Organization: Pegasus Aviation Services

Clearance: Not Applicable

Work Type: On-Site

Remote: No

ReqID: 2024-7959