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Job Details

Field Service Representative

Customer Service

Customer Service


Urbandale, Iowa, United States

Eaton’s ES AMER ESS division is currently seeking a Field Service Representative.

This position can be based out of the state of Iowa. This position will be located remotely and will work out of a home office. It will be required to visit client sites.

The expected annual salary range for this role is $63,749 - $93,499 a year.

Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

What you’ll do:

What you’ll do:

Introduction to the role:

Eaton’s Engineering Service & Systems Division is seeking a Field Service Representative to join our team.

Eaton has the largest and most experienced team of field services technicians and engineers in the industry, and we are looking to grow our team. In this role, you will:

-Work on assigned projects for electrical equipment

-Deliver technical solutions to customers

-Perform less conventional complex engineering assignments that may involve equipment or product design, testing of materials, process studies, or research investigations

-Display proficiency in the following: Test Equipment Operation, Troubleshooting Techniques, Protective Relays, Power Quality Measurements, Disaster Recovery, Rotating Machinery, Protection & Control Design

-Generate timely and accurate service reports on work, product performance, and warranties.

Team Benefits:

-Guaranteed 40-hour base pay, eligible for overtime and travel premiums

-Career growth, mentorship and safety training

-Company vehicle, toolkit, and phone

-Tuition assistance for ongoing learning

-Leads program with bonus pay

-Opportunities across 32 service branches

Eaton-Wide Benefits

We provide benefits that are industry competitive and focused on employee well-being. Listed below are programs that are offered globally, but program availabilities may vary by site.

-Health, Dental, Vision & Wellness programs

-Retirement savings programs

-Competitive compensation packages to reward skills and performance

-Charitable donation matching (U.S., Canada, Puerto Rico)


Basic Qualifications

-High School Diploma or GED equivalent or higher with minimum 2 years of electrical or mechanical industry experience

-Must be able to work in the US without corporate sponsorship

-No relocation is being offered for this role. This position is based remotely. All candidates considered must reside within the state of Iowa. Active Duty Military Service member candidates are exempt from the geographical area.

-Must have a valid and unrestricted driver's license and must be able to pass a Motor Vehicle Record (MVR) check

Preferred Qualifications

-Bachelor’s degree in Engineering from an accredited institution

-Minimum of 1 year of field service evaluating and servicing electrical distribution or control systems

-Electrical or General Contractor’s License

-Professional Engineering License

-Experience in testing, troubleshooting, evaluating, and servicing electrical distribution and control systems 

-Experience performing power quality measurements, troubleshooting, analysis as well as protective relays

-NICET/NETA certification

Position Success Criteria:

-Successfully complete and maintain compliance with Eaton’s safety program and policy

-Submit to periodic customer required background and drug screenings

-Must have the ability to work variable hours, including nights & weekends, and travel within the district/state/region/country based on customer requirements

-Understands 3-phase power systems and low, medium, and high voltage power distribution equipment

-Practices electrical safety measures

-Performs physically demanding tasks, requirement to stand, walk, stoop, squat, kneel, and reach above, to, and below shoulder level, lift, carry, push, pull, and use hands to handle and feel. Frequently required to climb and regularly required to lift/carry/push/pull up to 50 pounds; occasionally required to push/pull greater than 50 pounds with assistance. May be required to drive extended distances, work in extreme weather and temperature conditions, work at sites with areas that have poor lighting, ventilation, and dust and/or be exposed to high noise levels.

-Ability to obtain and maintain a valid TWIC card

-Proficient with hand and power tools for equipment assembly

-Strong computer skills

-Strong problem-solving and logical thinking skills

-Works well under time constraints and in stressful situations

-Explain technical problems and solutions

-Collaborates effectively with the team to meet project deadlines

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Eaton considers qualified applicants regardless of criminal histories, consistent with local laws. To request a disability-related reasonable accommodation to assist you in your job search, application or interview process, please call us at 1-[Register to View] to discuss your specific need. Only accommodation requests will be accepted by this phone number.

We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here ( for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.