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Job Details

Director I-WE Customer Success

Customer Service

Customer Service


Arkansas, United States

Director I-WE Customer Success

Arkansas, USA ● VirtualReq #520

Friday, April 12, 2024

Windstream Holdings, Inc., is a leading provider of advanced network communications and technology solutions for consumers, small businesses, enterprise organizations and carrier partners across the U.S.

  • As Kinetic, Windstream offers bundled services, including premium broadband, security solutions, voice, and digital TV to consumers through an enhanced fiber network.
  • Windstream Enterprise is a leading managed services provider providing strategic communications and security products to mid-size businesses and enterprise clients.
  • Windstream Wholesale provides high-capacity, high-performance networking solutions and services to other telecom carriers, data centers, content providers and enterprises.

The Windstream team provides innovative software and network solutions to connect people and empower business in a world of infinite possibilities!


The Director I - Enterprise Customer Success is responsible for leading a team whose primary charter is to engage with Windstream’s enterprise customers with the mission of ensuring sustained retention and health and to deepen and expand customer relationships based on insights into customer needs.

What You'll Do:

  • Educate customers on access to Windstream’s support ecosystem including issue resolution and is often the primary point of contact working with other teams behind the scenes to deliver on the customer promise.
  • Execute customer check-in schedules to ensure Windstream is meeting our customers’ needs and collaborate with account development colleagues on defining the strategy and vision for key customers.
  • Conduct regular customer check-ins to build trust, and consistently achieve high customer satisfaction and help drive tangible business value for the customer.
  • Partner with Customer Experience specialists to prioritize issues for resolution to improve the customer experience.

Do You Have:

  • Experience managing successful teams.
  • Coaching and development skills pertaining to creating excellent habits in customer relationship management, a successful record of scaling retention strategy, execution of renewals with a solution focus.
  • Understanding of value drivers in recurring revenue business models.
  • Understanding of the SD-WAN and UCaaS product suites.
  • Technical ability to speak to your team and to customers.
  • Cross-disciplinary collaboration skills.

College degree and 6+ years related experience with 2-3 years supervisory experience; or 10+ years professional level related experience with 2-3 years supervisory experience; or an equivalent combination of education and professional related experience.

Physical Tasks - Standing Continuously: 67-100% |Walking Frequently: 34-66% | Sitting: Occasionally: 0-33% | Driving: Car: Frequently: 34 – 66%

Bending: Occasionally: 0-33% | Crouching: Occasionally: 0-33% | Pushing-Pulling: Occasionally: 0-33% | Carrying: Occasionally: 0-33% | Reaching Above Head: Occasionally: 0-33% | Lifting-Lowering >1-15lbs: Continuously: 67-100%, >15-30lbs: Occasionally: 0-33%, >30+lbs: Occasionally: 0-33% | Repetitive Hand Action: Medium Dexterity: Frequently: 34-66% | Fine Manipulating: Occasionally: 0-33%

Audio Visual Needs - Hearing: Continuously: 67-100%| Near Vision: Frequently: 34-66% | Far Vision: Occasionally: 0-33% |Peripheral Vision: Occasionally: 0-33% | Color Discrimination: Occasionally: 0-33%

Equipment Used in Job Performance/Working Environment : Computer, Printer, Telephone, Cellular Phone

Type of Driver’s License Required : Driver’s License

The compensation range for this position range is $96,000 to $120,000.


Our Benefits:

  • Medical, Dental, Vision Insurance Plans
  • 401K Plan
  • Health & Flexible Savings Account
  • Life and AD&D, Spousal Life, Child Life Insurance Plans
  • Educational Assistance Plan
  • Identity Theft, Legal, Auto & Home and Pet Insurance

Windstream CIB Statement:

Connecting people in a world of infinite possibilities. Windstream cultivates a workplace culture where innovation and belonging are the cornerstones of our success. We are dedicated to empowering every member of our team to contribute their unique talents and perspectives, fostering an environment where creativity and innovation flourish. Together, we strive to build a more welcoming and connected future, both within our organization and in the broader community we serve.

Our Employee Resource Groups:

  • WinVets – Veteran Employee Resource Group
  • WOW – Women Employee Resource Group
  • WINPRIDE – LGBTQ+ Employee Resource Group
  • WBPN – Black Professional Resource Group
  • WARG – Ability Resource Group
  • LaFamilia –Hispanic Resource Group

Windstream is an equal opportunity employer. At Windstream, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, gender identity, marital status, creed, citizenship status, or any other status protected by law, and to give full consideration to qualified disabled individuals and protected veterans. The diverse voices of our employees fuel our innovation and our inclusive culture. Employment at Windstream is subject to post offer, pre-employment drug testing.

Actual base pay for this job will depend on the candidate's primary work location and other factors, such as relevant skills and experience.

Other details

  • Job FamilyCustomer Success
  • Job FunctionCustomer Success
  • Pay TypeSalary

Apply Now

  • Arkansas, USA
  • Virtual