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Job Details

Associate Field Service Representative

Customer Service

Customer Service


Newburg, Kentucky, United States

Eaton’s Engineering Service & Systems Division is seeking a Associate Field Service Representative to join our team in Louisville, KY. Eaton has the largest and most experienced team of field services technicians and engineers in the industry, and we are looking to grow our team.

The expected annual salary range for this role is $52,499 - $76,999 a year.

Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

What you’ll do:

  • Provide field service assistance to customers by supporting Eaton field service representatives by performing installation, startup, maintenance, repair, and electrical power distribution equipment modification.
  • Assisting office personal & field service team with assigned tasks
  • Assisting with shipping & receiving
  • Warehousing & material handling
  • Prepare materials, test equipment and tools so that jobs are properly staged for success.
  • Responsible for both stock and special order inventory management.
  • Maintaining records and data entry around reports

Team Benefits:

  • Guaranteed 40-hour base pay, eligible for overtime and travel premiums
  • Career growth, mentorship and safety training
  • Company toolkit and phone
  • Tuition assistance for ongoing learning
  • Leads program with bonus pay
  • Opportunities across 32 service branches

Basic (Required) Qualifications:

  • High School Diploma or higher
  • Must be able to work in the US without corporate sponsorship
  • No relocation offered, candidates within 50-mile radius considered. Active-Duty Military Service member candidates are exempt from the geographical area limitation

Preferred Qualifications:

  • 2-year technical degree or similar experience in military training
  • Minimum 2 years of electrical or mechanical industry experience
  • Experience in basic testing and servicing electrical distribution and control systems is highly desirable.
  • Forklift or industrial equipment operation
  • Experiencing in wiring, reading wiring diagrams and understanding schematics
  • Proficient with hand and power tools for equipment assembly
  • Works well under time constraints and in stressful situations
  • Collaborates effectively with the team to meet project deadlines
  • Problem-solving and logical thinking skills
  • Ability to obtain and maintain a valid TWIC card

Position Success Criteria:

  • Proficient computer skills
  • Knowledge and practice of safety precautions related to working with electrical and electronic equipment.
  • Demonstrated ability to provide service and represent company interests in developing customer relationships to assure long-term customer satisfaction.
  • Must possess and maintain a valid and unrestricted driver's license
  • Must have the ability to work variable hours, including nights & weekends, and travel within the district / state / region / country based on customer requirements.
  • Successfully complete and maintain compliance with Eaton’s safety program and policy.
  • Submit to periodic customer required background and drug screenings.
  • Performs physically demanding tasks, requirement to stand, walk, stoop, squat, kneel, and reach above, to, and below shoulder level, lift, carry, push, pull, and use hands to handle and feel. The employee is frequently required to climb and regularly required to lift/carry up to 50 pounds. The employee is frequently required to push/pull up to 50 pounds and occasionally required to push/pull greater than 50 pounds with assistance


We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Eaton considers qualified applicants regardless of criminal histories, consistent with local laws. To request a disability-related reasonable accommodation to assist you in your job search, application or interview process, please call us at 1-[Register to View] to discuss your specific need. Only accommodation requests will be accepted by this phone number.

We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here ( for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.