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Job Details


Entegris

Customer Service Representative (130814055)

Customer Service

Customer Service

Yearly

No

Chaska, Minnesota, United States


At Entegris we are committed to providing equal opportunity to all employees and applicants. Our policy is to recruit, hire, train, and reward employees for their individual abilities, achievements and experience without regard to race, color, religion, sexual orientation, age, national origin, disability, marital or military status.


Customer Service Representative

US-MN-Chaska

Job ID: 2021-8580
Type: Active Full-Time
# of Openings: 1
Category: Customer Service
Chaska Bldg 2

Overview

Entegris is looking for a highly motivated Customer Service Representative to be an integral part of the Entegris team that effectively serves our valued customers and helps elevate Entegris’ image as a “Best of Class” supplier. Customer service responsibilities include problem solving, order processing, service issues, product knowledge, inventory management, logistics and building successful relationships with internal and external customers. This important role is located in our Chaska, MN facility.



Responsibilities

  • Builds and maintains successful customer relationships – both internal and external
  • Ensures that customer satisfaction is delivered in a timely and accurate fashion and aligned with the Region’s Customer Service Performance goals (DPPM)
  • Focuses on key business processes to influence customer satisfaction, waste elimination, business growth, cost effectiveness and product/system quality
  • Understanding of Entegris’ various forms of lead time reduction methods (Pre-Order, Consigned Inventory; Proactive notifications)
  • Timely and accurately manages consigned inventory requirements such as monthly reconciliation
  • Generates appropriate computer documentation such as sales order confirmations, proof of delivery, third party
  • Identifies potential customer problems and takes appropriate corrective actions
  • Actively engages in proactive communication with strategic accounts and account managers
  • Proactively partners with cross-functional areas to ensure critical customer needs are met
  • Accurately and timely process of Returns and Complaints
  • Accurately process Agilepoint Dashboard requests


Qualifications

  • Bachelor Degree is preferred with minimum of 3 years customer service experience or High School Diploma with minimum of six years of customer service experience
  • Adept in using ERP systems SAP/Oracle and logistics
  • Demonstrates leadership skills and ability to learn/ desire to grow





PI130814055