HVAC Service Technician

Primary Role

Service Technician 1 is responsible for completing a variety of tasks associated with quality repair and maintenance of residential HVAC equipment. The Service Technician 1 will receive routed work from dispatch, will respond to service calls in a timely manner and perform work to the company’s quality expectations. This individual will be expected to participate in the rotating on-call schedule and accept off shift work during peak workload when needed. All technicians will promote warranty products to customers. This role requires the use of a valid driver’s license to drive a company vehicle and must be refrigerant certified. This individual will be responsible to work and drive safely at all times.

Key Accountabilities

• Use good time management to keep non-productive time down during weekly inventory re-stock and picking up parts and materials.
• Must be able to cycle count inventory upon procurement’s request.
• Demonstrates attention to detail involving his/her payroll to minimize any reclass data entries at the end of the month.
• Demonstrates a high level of technical competence.
• Ability to utilize a variety of analytical techniques to solve problems

Engagement:

• Complies to all corporate and department policies and procedures
• Develops strong credibility with co-workers and department leadership
• Demonstrate the ability to accurately diagnose problems or conditions
• Uses good people skills and judgement with customers to provide them with the highest level of customer service.
• Work with the Prevention and Safety Team to keep safety our #1priority by submitting good catches from the field.

Driving Results:

• Maintain expected productivity, quality and safety metrics as outlined by the Field Operations Department
• Must show a willingness to continue to learn and take additional training to develop proficiency in the field. This could include in-house training, manufacturers training (including after hours), videos and related articles.

Experience/Education

Required:

• 1 – 3 years minimum experience.
• High School, GED, Vocational training in HVAC, HVAC certification. Must continue education of HVAC through classes the company requests attendance.
• EPA Certification Type 1 and 2 or Universal
• Valid Driver's License

Work Environment

Job may include, but not limited to:

• Climbing, Extreme Hot or Cold (out of doors), Heavy Lifting, Loud Noise, Use of ladders to get to equipment, crawling to look for registers, going into crawl spaces and attics to locate access furnace.
• Safety awareness, overhead hazards, equipment operations, wearing PPE as required.
• Must be able to reach, bend extend and lift 50-60 lbs.
• Must not be afraid of heights.

Competencies