IT Service Delivery Consultant ( R-00051543 )
Leidos is looking to hire a IT Service Delivery Consultant / Site Manager in Jacksonville, NC to join our newly awarded NGEN program.
Leidos is pleased to announce that it has been awarded the Next Generation Enterprise Network-Recompete (NGEN-R) Contract. This is an eight-year, $7.7 billion contract that is responsible for maintaining and modernizing the main global network of the Navy and Marine Corps.
NGEN-R is the largest IT services program for the Navy. Under the Service Management, Integration, and Transport portion of NGEN-R, the Leidos team will deliver the core backbone of the Navy-Marine Corps Intranet, including cybersecurity services, network operations, service desk, and data transport. Ultimately, Leidos will support the Navy in unifying its shore-based networks and data management to improve capability and service while also saving significant dollars by focusing efforts under one enterprise network.
The selected candidate will be responsible for ensuring the internal processes related to Information Technology Service Management (ITSM) and delivery are applied and used across the enterprise to ensure timely resolution of incidents and drive high availability. This role will leverage processes, utilizing Information Technology Infrastructure Library (ITIL) best practices, to ensure the IT organization designs, deploys and sustains high quality, highly available solutions that align with business and IT strategic objectives. Primary areas of responsibility will be within the areas of incident, problem, change, and availability management. This role will also ensure that IT has the appropriate level of process definition, rigor, and reporting to deliver the highest level of availability, quality, value, flexibility and visibility to the organization.
- Bachelor's Degree and a minimum of 10 years of relevant experience
- Active DoD Secret Clearance
- Must possess Information Technology Infrastructure Library (ITIL) version 3 Foundation certification
- Experience with Project Management (PM) and customer service skills, along with a general understanding of related technologies.
Additional ITILv3 certifications preferred
NGEN-MCENExternal Referral Bonus:IneligiblePotential for Telework:NoClearance Level Required:SecretTravel:Yes, 10% of the timeScheduled Weekly Hours:40Shift:DayRequisition Category:ProfessionalJob Family:Business Systems AnalysisPay Range: