Service/Helpdesk Support Technicians ( R-00042662 )
Leidos is seeking candidates for exciting career opportunities. Leidos is a FORTUNE 500 company bringing a mix of innovative technology and sector expertise to customers in the Defense, Civil, Intelligence, and Health Industries. We solve our customers' mission-critical problems with innovative applications of technology and expertise.
Leidos Defense group is currently looking for the following personnel in support of an upcoming defense contract:
Service/Help Desk Support
Network Infrastructure Management
Provides first contact and incident resolution to customers with hardware, software, and application problems. Includes both customer telephone support as well as electronically submitted requests
Conduct fault management to detect, isolate, and correct abnormal network and information processing system component anomalies on a 24-hours-a-day, seven (7) days-a-week basis. Monitor health and status of the network via the Government designated monitoring systems and provide status to Government representatives.
Initiate and maintain trouble tickets and other logs to document these anomalies as well as corrective actions. Populate and examine trouble and error logs for troubleshooting and capturing metrics
Monitor and administer network tools for troubleshooting and metrics for trends analysis. Log all network issues utilizing the approved system of record for problems, errors, and maintenance in such a way to easily generate reports for trend analysis.
Provide technical support in data network planning, engineering, and design.
Provides polite and friendly customer service
Attempts to resolve as many incidents during the first contact, or at Tier I. Efficiently escalates incidents to higher Tier II or Tier III when required
Documents incident status and solutions in incident database tools
Possesses current working knowledge of computers, printers, laptops, and common windows applications
Provides answers to Frequently Asked Questions or solutions to common problems as part of a customer self-help capability
Provide technical support to resolve the problem or escalate to the appropriate level
These positions will require, at a minimum, a High School Diploma, 3-5 years of relevant experience; Bachelor’s Preferred and relevant experience; Additional Experience and education will be required for positions of increased responsibility
Security+ CE and IAT/IAM certifications IAW DoD Directive 8570.01
Active TS/SCI clearance
Experience using Micro Focus Serena, Microsoft Windows, and/or Red Hat, Oracle, or Cisco software suites.
DCGSPSIExternal Referral Bonus:IneligiblePotential for Telework:NoClearance Level Required:Top Secret/SCITravel:Yes, 25% of the timeScheduled Weekly Hours:40Shift:RotatingRequisition Category:ProfessionalJob Family:Systems Administration