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Job Details


Leidos

Infrastructure Service Lead ( R-00050135 )

Customer Service

Customer Service

Yearly

No

Colorado Springs, Colorado, United States

Description

Job Description:

Leidos is seeking a System Administrator to support a large enterprise IT contract for the DOD, ISEO. The System Administrator will support operations across multiple geographic locations. The System Administrator provides systems and software operations and maintenance support in a large network enterprise, multi-enclave environment. This individual will work in a team environment to ensure mission needs are met and ensure functionality of capabilities of customers.

This position is for shift work.

Primary Responsibilities

  • Experience with interacting with customers to handle service inquiries and problems.

  • Provide support implementation, troubleshooting and maintenance of IT systems. Rapidly distinguish isolated user problems from enterprise-wide application/system problems.

  • Coordinate with customers and stakeholders to collect data, conduct analysis, develop, and implement solutions associated with incident tickets and requirements.

  • Develop solutions to complex technical issues.

  • Provide follow-up reports (technical findings, feedback, resolution steps taken) for root cause analysis, engineering technical assessment and process improvement initiatives.

  • Support customer requirements in a 24/7/365 environment on a night shift schedule.

  • Update operations and maintenance documentation for 24/7/365 personnel.

  • This role requires an individual that is technical, customer oriented and familiar with using desktop software applications such as web browsing and client software, and IT Service Management software.

  • This individual should be detail oriented in order to capture customer inquiries appropriately. Role requires excellent oral and written communication skills.

  • This role is responsible for interacting with customers to handle service inquiries and problems. Duties include examining highly complex customer problems and suggesting and implementing appropriate corrective action to initiate a repair or return, troubleshoot in Windows, Macintosh, and UNIX desktop operating systems (think or virtualized clients) imaging, desktop applications, user profiles, and general system problems.

  • This role analyzes recurring problems and initiates solutions for preventing reoccurrence.

  • Individuals in this role may be required to remotely log into the end users' endpoint (desktops and/or servers) in order to perform technical software configuration, rebooting, and other remedial actions.

Basic Qualifications

  • Foundation of knowledge around AWS cloud services and the cloud ecosystem

  • Experience with Tier 2 system administration

  • Experience with Scripting/Automation

  • Experience troubleshooting issues in a growing environment

  • Experience with log reviews, incident analysis, and identification of issue trends

  • Experience with server patch management methodologies

  • Time management skills

  • Strong oral and written communications skills

  • Track record of working effectively within a team, and support to peers toward improved processes and results

  • Experience with support ticket management systems

  • Must be able to work a night shift

  • Candidate must, at a minimum, meet DoD 8570.11- IAT Level II certification requirements (currently Security+ CE, CCNA-Security, GSEC, or SSCP)

  • The candidate must have Bachelor’s Degree with at least 4-8 years, Master’s Degree with 2-6 years of prior relevant experience

  • Due to the nature of the government contracts we support, US Citizenship is required.

  • TS/SCI with CI Poly required for Position.

External Referral Bonus:Eligible

Potential for Telework:No

Clearance Level Required:Top Secret/SCI with Polygraph

Travel:No

Scheduled Weekly Hours:40

Shift:Rotating

Requisition Category:Professional

Job Family:Systems Administration

Pay Range:Pay Range - -