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Job Details


Leidos

Field Service Technician ( R-00049970 )

Customer Service

Customer Service

Yearly

No

St Thomas, Virgin Islands, United States

Description

Job Description:

Leidos is a Fortune 500™ company aimed at embracing and solving some of the world’s most pressing challenges. Through science and technology, Leidos makes the world safer, healthier and more efficient.

Our Civil Group offers an array of exciting career opportunities for the best IT, energy, logistics and engineering professionals.

Driven by our talented workforce, the Security Detection & Automation Operation is the cornerstone of Leidos’ comprehensive suite of fully integrated security detection and automation solutions for aviation, ports and borders, and critical infrastructure customers around the world, with more than 24,000 products deployed across 120 countries. Leidos is positioned to address emerging and evolving threats through rapid development of innovative solutions for our global customers. Leidos’ SDA Operation, in conjunction with the TSA, also performs on-call, onsite installation servicing of X- Ray Detection Equipment using leading edge technology to ensure the safety of our clients, customer and passengers.

Under general supervision, performs field service activities by installing, troubleshooting, maintaining and servicing x-ray and CT based security systems at customer sites. Typically handles routine products and/or problems able to perform these tasks without supervision, getting direction from higher-level technicians on more complex problems. Must be able to perform the essential duties and responsibilities with or without reasonable accommodation. The duties and responsibilities may change from time to time without notice and include but are not limited to the duties described below.

Primary Responsibilities

Provides support to regional customers by installing, troubleshooting, and maintaining x-ray and CT based security systems using built-in diagnostics and external test equipment. Responds to customer complaints and questions. Sets up and utilizes specialized test and diagnostic equipment to isolate malfunctions. Installs, repairs, and documents maintenance of equipment and other products. Replaces defective units/components as appropriate.

Basic Qualifications

Requires high school diploma or equivalent and 1 – 3 years of prior relevant experience.Excellent customer interface and communication skills, both verbal and written are required. Proficiency in Microsoft Applications: Windows and MS Office. Willingness to work non-standard hours including weekends and holidays. Must be team player with ability to prioritize and work under pressure in a fast-paced environment. Must be available to travel on short notice, non-standard hours, travel on weekends, and assist other field sites as required. Must be capable of lifting 75 pounds.

Preferred Qualifications

Strong knowledge of electronic and mechanical assemblies as well as wiring diagrams and schematics. Technician must reside in either St. Thomas or St. Croix.

The Security Detection and Automation Operation is comprised of four divisions to align with our customers’ missions and needs:

See how Leidos is safeguarding people and commerce by selecting the link below!

Transforming global security and detection.

Leidos is growing! Connect with us on LinkedIn and Facebook.

We value and support the well-being and mobility of our employees with competitive benefit packages, complementary e-learning training, work-life flexibility, an exciting External Referral Program

External Referral Bonus:Eligible

Potential for Telework:No

Clearance Level Required:Other Clearance

Travel:Yes, 75% of the time

Scheduled Weekly Hours:40

Shift:Standard Plus On Call

Requisition Category:Professional

Job Family:Field Services

Pay Range: