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Job Details


Leidos

Infrastructure Service Lead (weekends) ( R-00051239 )

Customer Service

Customer Service

Yearly

No

Washington, Washington DC, United States

Description

Job Description:

Leidos is seeking a Mid-level System Administrator to support a large enterprise IT contract for the DOD, ISEO. The System Administrator will support operations across multiple geographic locations. The System Administrator provides systems and software operations and maintenance support in a large network enterprise, multi-enclave environment. This individual will work in a team environment to ensure mission needs are met and ensure functionality of capabilities of customers.

**The expected work schedule will be from 0700 to 1900 EST on weekends, with an additional two 8-hour shifts (some flexibility on shift and days) during the normal week.**

Primary Responsibilities

The ideal candidate will have the experience to provide first line of defense for troubleshooting and maintaining operational systems in a 24/7/365 workcenter. Additional duties include:

  • Experience and troubleshooting skills to provide a first line of defense to investigate and fix problems for enterprise-wide services and systems.

  • Keeping the on-duty government representative aware of issues within the infrastructure service lanes that meet the thresholds for notification.

  • Reaching back to infrastructure service lane SMEs for resolution after providing an initial assessment and not being able to resolve the problem.

  • Collaborating and maintaining continuous communication with other service leads (Network, Help Desk, Deskside Support, Cyber) and the government representative to resolve the problem. When an infrastructure component requires a different service lane to act in support of troubleshooting/incident resolution, the ISL notifies the government who in turn will task the appropriate service leads.

  • Acting as the interface between the government and the Infrastructure Services Branch Leadership. When necessary, the ISL initiates and leads a crisis action team for critical issue within their service lane. To execute this responsibility, the ISL has operational command (OPCOM) of the underlying service components with respect to incident management.

  • Acting as the primary technical interface with outside organizations/agencies for shared enclaves, tracking all planned/emergency maintenance actions pertaining to infrastructure, and coordinating with the Operations Support Team in the development of knowledge articles.

Basic Qualifications

  • The candidate must have Bachelor’s Degree with 4-8 years of prior relevant experience, a Master’s Degree with 2-6 years of prior relevant experience

  • US citizenship and an Active TS/SCI Clearance with CI poly required.

  • Must have experience with physical and virtual servers running on VMware, Hyper-V, or similar virtualization technologies

  • Experience with Active Directory, Microsoft Server OS administration, Dell Storage technologies, Microsoft Exchange, or RedHat Linux OS administration

  • Experience providing Tier 2 or 3 support

  • Experience working in a 24/7 operations command center environment

  • Must have the ability to work independently and in a team environment

  • Well versed in tracking, reporting, and documenting ongoing outages and briefing the current status to stakeholders

  • Candidate must, at a minimum, meet DoD 8570.11- IAT Level II certification requirements (currently Security+ CE, CCNA-Security, GSEC, or SSCP)

Desired Qualifications

  • Bachelor’s degree and advanced degree

  • ITIL Certification

  • Vendor certification for system administration in any enterprise systems/technologies (VMware, Microsoft, RedHat, Dell Storage, Exchange, SCCM, SolarWinds etc.)

External Referral Bonus:Eligible

Potential for Telework:No

Clearance Level Required:Top Secret/SCI with Polygraph

Travel:No

Scheduled Weekly Hours:40

Shift:Evening

Requisition Category:Professional

Job Family:Systems Administration

Pay Range: