Infrastructure Service Lead (weekends) ( R-00051239 )
Leidos is seeking a Mid-level System Administrator to support a large enterprise IT contract for the DOD, ISEO. The System Administrator will support operations across multiple geographic locations. The System Administrator provides systems and software operations and maintenance support in a large network enterprise, multi-enclave environment. This individual will work in a team environment to ensure mission needs are met and ensure functionality of capabilities of customers.
**The expected work schedule will be from 0700 to 1900 EST on weekends, with an additional two 8-hour shifts (some flexibility on shift and days) during the normal week.**
The ideal candidate will have the experience to provide first line of defense for troubleshooting and maintaining operational systems in a 24/7/365 workcenter. Additional duties include:
Experience and troubleshooting skills to provide a first line of defense to investigate and fix problems for enterprise-wide services and systems.
Keeping the on-duty government representative aware of issues within the infrastructure service lanes that meet the thresholds for notification.
Reaching back to infrastructure service lane SMEs for resolution after providing an initial assessment and not being able to resolve the problem.
Collaborating and maintaining continuous communication with other service leads (Network, Help Desk, Deskside Support, Cyber) and the government representative to resolve the problem. When an infrastructure component requires a different service lane to act in support of troubleshooting/incident resolution, the ISL notifies the government who in turn will task the appropriate service leads.
Acting as the interface between the government and the Infrastructure Services Branch Leadership. When necessary, the ISL initiates and leads a crisis action team for critical issue within their service lane. To execute this responsibility, the ISL has operational command (OPCOM) of the underlying service components with respect to incident management.
Acting as the primary technical interface with outside organizations/agencies for shared enclaves, tracking all planned/emergency maintenance actions pertaining to infrastructure, and coordinating with the Operations Support Team in the development of knowledge articles.
The candidate must have Bachelor’s Degree with 4-8 years of prior relevant experience, a Master’s Degree with 2-6 years of prior relevant experience
US citizenship and an Active TS/SCI Clearance with CI poly required.
Must have experience with physical and virtual servers running on VMware, Hyper-V, or similar virtualization technologies
Experience with Active Directory, Microsoft Server OS administration, Dell Storage technologies, Microsoft Exchange, or RedHat Linux OS administration
Experience providing Tier 2 or 3 support
Experience working in a 24/7 operations command center environment
Must have the ability to work independently and in a team environment
Well versed in tracking, reporting, and documenting ongoing outages and briefing the current status to stakeholders
Candidate must, at a minimum, meet DoD 8570.11- IAT Level II certification requirements (currently Security+ CE, CCNA-Security, GSEC, or SSCP)
Bachelor’s degree and advanced degree
Vendor certification for system administration in any enterprise systems/technologies (VMware, Microsoft, RedHat, Dell Storage, Exchange, SCCM, SolarWinds etc.)