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Job Details

Customer Service Clerk (SUN00222)

Customer Service

Customer Service



Pennsylvania, United States

**Customer Service Clerk****Description****Sunik, LLC, an Akima Company,** successfully integrates all aspects of Facilities and Logistics operations and management into seamless solutions executed with precision and excellence. This includes building and structures maintenance, vehicle equipment operations and maintenance, ground and surface area maintenance, warehouse operations, material management, shipping and receiving, inventory control, plant operations, data management and moreall continuously measured by the most rigorous outcome base performance metrics. The result: our customers maintain continuity of operations under all conditions while being freed to focus on their core mission. Our personnel enjoy competitive benefits packages and challenging roles in work environments committed to innovation, diversity and opportunity for career growth. As an Alaska Native Corporation (ANC), 100% of our companys profits go back to our 14,300 Iupiat shareholders that have resided near and above the Arctic Circle for more than 10,000 years. Our business helps support their way of life and contributes to the survival of a culture that has thrived in a challenging environment.**Responsibilities:**The Customer Service Representative (CSR) provides information and solutions in response to inquiries pertaining to products, services and/or customer complaints. Duties include, receiving work requests and creating work tickets in the CMMS program, responding to questions from customers and providing updates on projects and work orders, respond to customer complaints or inquiries and notify the Production Control Manager and/or Project Manager when necessary; assist technicians in ordering materials, update records in tracking system, assist Production Control Manager with bid packages and scheduling of contractors, preparing invoices, sorts and distributes work tickets or material and may compute wages from employee time cards, and performs general clerical duties.This would be a great job for an entry level customer-focused person with solid organizational skills and good computer skills. If you are in a retail job, and want regular hours, if you want to join a team to drive customer satisfaction and success, or if you are looking to join a larger organization with a good future, please apply! This is a full time position with benefts.**Qualifications****Minimum Qualifications:**+ High School Diploma+ US Citizen with the ability to pass a Background Check+ Knowledge of computerized maintenance management systems (CMMS) preferred, but can train; our current system is COGZs+ Excellent verbal and written communication+ Three years of customer service, general clerical, or production control experience+ Ability to operate standard office computer programs+ Ability to stand, sit, bend and reach extended periods of time.+ Must be able to read, write and understand English.The duties and responsibilities listed in this job description generally cover the nature and level of work being performed by individuals assigned to this position. This is not intended to be a complete list of all duties, responsibilities, and skills required. Subject to the terms of an applicable collective bargaining agreement, the company management reserves the right to modify, add, or remove duties and to assign other duties as may be necessary. We wish to thank all applicants for their interest and effort in applying for the position; however, only candidates selected for interviews will be contacted.We are an equal opportunity employer. All applicants will receive consideration for employment, without regard to race, color, religion, creed, national origin, gender or gender-identity, age, marital status, sexual orientation, veteran status, disability, pregnancy or parental status, or any other basis prohibited by law.We are committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. If you have a physical and/or mental disability and are interested in applying for employment and need special accommodations to use our website to apply for a position please contact, Recruiting Services at or [Register to View] . Reasonable accommodation requests are considered on a case-by-case basis.The dedicated email and telephonic options above are reserved only for individuals with disabilities needing accessibility assistance to apply to an open position using our website.Please do not use the dedicated email or phone number above to inquire on the status of your job application._I_ _n order for our company to stay compliant with government regulations, please apply on line. Please DO NOT email resumes or call in lieu of applying online unless you have a physical and/or mental disability and need assistance with the online application._**Job:** Office & Administrative Support**Primary Location:** US-PA-Wyndmoor**Shift:** Day Job**Req ID:** SUN00222