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Customer Service Manager (Must be able to obtain a Secret Clearance) (RIV01146)

Customer Service

Customer Service



New Mexico, United States

**Customer Service Manager (Must be able to obtain a Secret Clearance)****Description****RiverTech, LLC an Akima Company,** delivers mission support services in the areas of engineering, communications, training, operations and maintenance, intelligence, aviation, logistics, and space systems that protect and defend sea, land, air and space operations and their personnel. Providing the talent, tools, and technologies to ensure exceptional performance in todays most demanding and strategically critical global environments. This is RiverTech. Our personnel enjoy competitive benefits packages and challenging roles in work environments committed to innovation, diversity and opportunity for career growth. As an Alaska Native Corporation (ANC), 100% of our companys profits go back to our 14,300 Iupiat shareholders that have resided near and above the Arctic Circle for more than 10,000 years. Our business helps support their way of life and contributes to the survival of a culture that has thrived in a challenging environment._* * * This position is contingent upon contract award* * _**Job Summary:**The Customer Service Manager (CSM) manages a centralized Customer Service Unit (CSU).The CSM directs and supervises customer service personnel in all CSU functions and workforce operations.The CSU serves as the focal point for receipt, processing, and cradle-to-grave tracking of all Base Civil Engineer (BCE) Service Requests.**Responsibilities:**+ Ensures all necessary Work Management information is maintained IAW the **Work Management Playbook** .+ Ensures appropriate service request coordination has been obtained from Wing Safety, Fire Department, Public Health/Bioenvironmental,+ Ensures the Customer Service Unit (CSU) complies with the requirement to schedule newly installed equipment for PM within 7 calendar days of being operational.+ Ensures work that is user funded is reviewed and validated by the BMC Operations Engineers.+ Ensures appropriate SMEs review/coordinate on Work Task and Facility Project packages as required.+ Develops an In-Service Work Plan (IWP) that forecasts the work schedule and material requirements for the next 30 calendar days.+ Ensure facility records identify the maintenance history for all major pieces of equipment, include a summary of essential spare parts list so that these can be appropriately stocked through Material Control.**Qualifications****Minimum** **Qualifications:****Customer Service Manager (CSM) (Key Personnel) Services.**The CSM must have a bachelors degree business administration, operations management, or construction management. Alternate bachelors degrees may be accepted at the discretion of the Contracting Officer/Administrative Contracting Officer.The CSM shall have a minimum of 5 years of experience supervising/directing production control personnel in an Air Force Civil Engineer operations work management environment.The CSM shall have a minimum of 5 years of experience using Computerized Maintenance Management Information Systems, as well as possess knowledge of preventive maintenance programs, construction and repair terminology, project closeout procedures.The CSM shall have experience using Microsoft Office applications.The CSM shall have at least 5 years of experience working in a military environment and familiarity with Air Force Civil Engineering guidance, rules, and regulations.**The duties and responsibilities listed in this job description generally cover the nature and level of work being performed by individuals assigned to this position. This is not intended to be a complete list of all duties, responsibilities, and skills required. Subject to the terms of an applicable collective bargaining agreement, the company management reserves the right to modify, add, or remove duties and to assign other duties as may be necessary. We wish to thank all applicants for their interest and effort in applying for the position; however, only candidates selected for interviews will be contacted.**_We are an equal opportunity employer. All applicants will receive consideration for employment, without regard to race, color, religion, creed, national origin, gender or gender-identity, age, marital status, sexual orientation, veteran status, disability, pregnancy or parental status, or any other basis prohibited by law_ .We are committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. If you have a physical and/or mental disability and are interested in applying for employment and need special accommodations to use our website to apply for a position please contact, Recruiting Services at or [Register to View] . Reasonable accommodation requests are considered on a case-by-case basis.The dedicated email and telephonic options above are reserved only for individuals with disabilities needing accessibility assistance to apply to an open position using our website.Please do not use the dedicated email or phone number above to inquire on the status of your job application._In order for our company to stay compliant with government regulations, please apply on line. Please DO NOT email resumes or call in lieu of applying online unless you have a physical and/or mental disability and need assistance with the online application._**Job:** Program & Project Management**Primary Location:** US-NM-Albuquerque**Shift:** Day Job**Req ID:** RIV01146