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Customer Service Representative (096333)

Customer Service

Customer Service




If you desire to be part of something special, to be part of a winning team, to be part of a fun team winning is fun. We are looking forward to a Customer Support Representative - APAC Region in Eatons Sales and Marketing Center, based in Pune, India. In Eaton, making our work exciting, engaging, and meaningful; ensuring safety, health, wellness; and being a model of inclusion & diversity are already embedded in who we are - its in our values, part of our vision, and our clearly defined aspirational goals.The primary function of Customer Support Representative is to provide the various internal stakeholders with product, delivery, pricing, claims/returns and program information. Manages orders, including order entry and order changes. Expedites orders and shipments with operations. Responsible for maintaining accurate customer information, validating price, verifying order terms and conditions, confirming routing rules and entering shipment, quantity and date information. Emphasis is on world class customer service that is a competitive weapon and contributes to the growth of the business. This exciting role offers opportunity to:+ Receives, reviews and completes selected Purchase Orders (PO) and Purchase Order modifications in the various Hydraulics ERP systems by following the processes defined and tools provided+ Will be responsible for processing POs for direct material+ Expedites orders to prevent customer line downs or machine downtime. Processes emergency and/or expedited orders and shipments in a timely manner+ Provides product information or leverages internal resources to fulfill requests+ To update the Sales Orders to reflect all the correct information as compared to the Purchase Order+ Proves to be highly accurate, reliable and timely on activities delegated by the Sites+ Maintains accurate and organized order files, order acknowledgments+ Proactively communicates in a timely manner with external customers about order verification, order status, pricing and shipment status. Communicates in a timely manner with operations to verify lead times, schedule customer orders according to their delivery needs and communicate special handling requests+ Should have good command over systems with a good typing speed+ Promotes customer satisfaction and achieves cycle time reduction through team-based problem solving+ Fosters an environment which promotes Eatons goals and philosophy, encourages continuous improvement and builds stakeholder relationships.+ Should work closely with SME on taking Adhoc projects for the process.+ This team is responsible for booking all the POs by last date of the month and therefore month end / weekend working if required as per business requirement Qualifications+ Understanding of Eaton business processes & systems+ Data entry skills, including proofreading+ Team-oriented problem solving skills and corrective action methodology+ Negotiation and conflict management skills; professional presence+ Out-of-the-box thinking+ MS Word, Excel, order management (including MFG/PRO & Pharos) software programs+ Phone skills and customer communication skills+ Organization and time management skills+ Mathematical skills+ Reasoning ability+ Problem Solving Skills+ Understanding of Eaton Business Excellence Award (EBEA) requirementsYes! Because you are the one we are looking for, we hope to hear from you now!We make what matters work. Everywhere you lookfrom the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every dayyoull find one thing in common. It all relies on power. Thats why Eaton is dedicated to improving peoples lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. Were ethical, passionate, accountable, efficient, transparent and were committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.Job: MarketingRegion: Asia PacificOrganization: Corporate SectorJob Level: Individual ContributorSchedule: Full-timeIs remote work (i.e. working from home or another Eaton facility) allowed for this position?: NoDoes this position offer relocation?: NoTravel: Yes, 10 % of the TimeEaton is an Equal Opportunity and Affirmative Action Employer. Eaton is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.