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Job Details


Eaton

Senior Field Service Representative (096382)

Customer Service

Customer Service

Yearly

No

North Carolina, United States

Eatons Engineering Service & Systems division is currently seeking a Senior Field Service Representative to join our team. This position is based at Morrisville, NC or Raleigh, NC location.Eatons Engineering Service & Systems division wants to help you fuel your career! Eaton has the largest and most experienced team of field services technicians and engineers in the industry. This team brings extensive skills and experiences to field service engineering. Active participation in recognized technical societies such as NFPA and IEEE and collaboration with a variety of utilities and industries ensures that our technicians are knowledgeable about todays cutting edge technology and engineering techniques. We assist customers at every stage of the power system: offering start-up and commissioning of equipment, performing planned maintenance, monitoring performance, diagnosing system problems remotely, as well as responding to emergencies on a 24/7 basis, 365 days a year. Our support services help businesses make the most of their existing electrical equipment by optimizing performance and extending the life of existing facilities.The Power Distribution Systems organization offers career opportunities at a variety of levels representing increased scope and responsibility within the organization. The Senior Field Service Representative provides field service engineering and technical assistance to customers in areas of installation, startup, maintenance, and repair, training, and modification of electrical power distribution equipment; self-manage assigned projects for electrical equipment; provide technical solutions to customers; perform less conventional complex engineering assignments that may involve equipment or product design, testing of materials, process studies, or research investigationsMaking what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each and every day. Its where bold, bright professionals like you can reach your full potentialand where you can help us reach ours.In this function you will:+ Continuously improve personal, technical and professional business skills enabling incumbent to service products to customers satisfaction through keeping current with product technology as measured by ability to troubleshoot and repair various products and to instruct others.+ Provide timely, detailed and accurate reports on service work performed, product performance, and warranty liabilities to company expense and time allocation.+ Become computer efficient using laptops provided and mastering all required software.+ Maintain all service equipment including all test equipment, tools issued to meet specifications including EBE, ISO requirements, etc. in good working condition and maintain sufficient inventory to respond to standard calls.+ Provide customers basic applications information via phone or on site consultation and be available for 24-hour x 7 days a week on call duty and respond to emergency situations with minimal notification.+ Demonstrate ability to service newly designed and experimental equipment, which has not been seen before, and instill confidence in the customer.+ Develop and maintain strong working relationships with customers, authorized service shops, other service organizations, and product business units to assure customer satisfaction. Incumbent demonstrates an awareness of customer needs, preferences, and time and financial constraints.+ Proven customer service, sales ability, and ability to handle irate or difficult customers and gain satisfaction.+ Demonstrate safety consciousness in equipment handling, electrical and electronic procedures, and the unique situations encountered at diverse work sites.+ Skilled proficiency in the following:+ Basic Test Equipment Operation+ Basic Troubleshooting Techniques+ Ability to run small projects+ Intermediate Test Equipment Operation+ Advanced Troubleshooting Techniques+ Ability to run small outages and projects+ Advanced Test Equipment Operation+ Basic Protective Relays+ Basic PQ Measurements+ Ability to run medium to large outages and projectsWhen we embrace the different ideas, perspectives and backgrounds that make each of us unique, we as individuals and as a company are stronger. QualificationsRequired (Basic) Qualifications:+ Associate degree from an accredited institution AND / OR military experience AND/OR Minimum 3 years of experience with power distribution and field servicewith high school diploma+ Minimum of 3years of experience evaluating and servicing electrical distribution or control systems.+ Must be able to work in the United States without corporate sponsorship now and within the future.+ No relocation benefit is being offered for this position. Only candidates within a 50-mile radius of the locations listed will be considered. Active Duty Military Service member candidates are exempt from the geographical area limitation.Preferred Qualifications:+ Bachelors degree in Electrical or Mechanical Engineering from an accredited institution+ Experience in testing, troubleshooting, evaluating, and servicing electrical distribution and control systems+ Experience performing power quality measurements, troubleshooting, and analysis+ Experience with protective relays+ Electrical Contractors License, General Contractors License+ Professional Engineering LicensePosition Success Criteria:+ Strong communication skills both oral and written.+ Strong computer skills+ Understanding of the company's and competitor's electrical, electronic and mechanical products and services.+ Knowledge and practice of safety precautions related to working with electrical and electronic equipment.+ Demonstrated ability to provide service and represent company interests in developing customer relationships to assure long-term customer satisfaction.+ Submit to periodic customer required background and drug screenings.+ Possess an active and unrestricted drivers license.We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.#LI-MC2We make what matters work. Everywhere you lookfrom the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every dayyoull find one thing in common. It all relies on power. Thats why Eaton is dedicated to improving peoples lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. Were ethical, passionate, accountable, efficient, transparent and were committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.Job: EngineeringRegion: North America US/Puerto RicoOrganization: ESSG EESSD Electrical Engrg Svcs Systems DivJob Level: Individual ContributorSchedule: Full-timeIs remote work (i.e. working from home or another Eaton facility) allowed for this position?: NoDoes this position offer relocation?: NoTravel: Yes, 50 % of the TimeEaton is an Equal Opportunity and Affirmative Action Employer. Eaton is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.