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Job Details


Service Engineer (096482)

Customer Service

Customer Service




+ Responsible for technical and administrative support activities including installation, testing, commissioning, repair, modifications, preventative maintenance, troubleshooting, engineering change upgrades, etc+ Ensures adequate records and systems are maintained. Maintains communication with design management and specialists in resolving technical problems and/or bringing problems to the design departments attention+ Responsible for specific service contract/s as the single point of contact interfacing into customer organization, while working with sales prime to drive addition sales in those specific service contract/s (including 24x7)+ Accountable to customer relationship to deliver best in class services delivered to drive service quality to new height+ Responsible for timely, professional, accurate and service oriented response to all technical service enquires+ Identify and isolates equipment start-up malfunctions and takes corrective action+ On-The-Job Training for customer personnel and possibly dealers in equipment operation and maintenance responsibilities+ Represents the company in a customer support role and is responsible for customer's satisfaction with equipment and servicing+ Prepares daily logs and report of work performed. Implement and control workflow documents, and maintain proper practices to keep track of these documents. Communication skills must be adequate to interface effectively with customers both internally and externally+ Analyse and provide advice for customers existing equipment status and recommended replacement schedules interface effectively with customers both internally and externally+ Analyse complex engineering problems and offer effective resolutions+ Interact with all engineering disciplines, project engineer and clients+ Collaborate with cross functional teams within Engineering, Sales, and Product Qualifications+ Diploma or equivalent in electrical / electronics discipline+ UPS service background preferred with at least 2 years experience+ Good communication skillWe make what matters work. Everywhere you lookfrom the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every dayyoull find one thing in common. It all relies on power. Thats why Eaton is dedicated to improving peoples lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. Were ethical, passionate, accountable, efficient, transparent and were committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.Job: EngineeringRegion: Asia PacificOrganization: EA East AsiaJob Level: Individual ContributorSchedule: Full-timeIs remote work (i.e. working from home or another Eaton facility) allowed for this position?: YesDoes this position offer relocation?: NoTravel: Yes, 10 % of the TimeEaton is an Equal Opportunity and Affirmative Action Employer. Eaton is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.