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Eaton

Senior Customer Service Representative (095913)

Customer Service

Customer Service

Yearly

No

Mississippi, United States

Eatons Aerospace Group, Fuel & Motion Control Systems Division, is currently seeking Senior Customer Support Representatives. The positions are based at our Jackson, MS facility.Position Overview:The Jackson facility has approximately 500 employees and is a leader in the design, development, manufacture and delivery of Aerospace hydraulic components, systems and services to the global aftermarket and OEM markets.The Senior Customer Support Representative coordinates across functional disciplines to achieve customer satisfaction; manages performance against customer requirements in accordance with contract obligations, terms and conditions; ensures timely and effective customer communications internally and externally to fulfill contract obligations meeting quality, cost, and on-time delivery expectations; develops and maintains relationships that foster additional growth opportunities and up-sells products as an extension of the sales force. The Senior Customer Support Representative has the ability to balance customer requirements with company capabilities and objectives.Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each and every day. Its where bold, bright professionals like you can reach your full potentialand where you can help us reach ours.In this function you will:+ Function as primary point of contact for assigned customer related inquiries and represent the voice of the customer within the facility.+ Perform contract review of all orders for customer requirements to ensure that the Associate Representative (i.e., Order Administration) is processing orders per negotiated requirements including importing and exporting requirements.+ Be accountable for ensuring orders are received into the ERP system and/or other support databases; accountable for ensuring demand alignment of customer demand to ERP system.+ Ensure that the customers supplier web-based purchasing systems requirements are being fulfilled.+ Take ownership of total customer satisfaction for assigned customers. Establish and execute customer scorecard reviews with functional groups to ensure customer metrics are improved and actions are being taken, as appropriate.+ Provide continuous feedback to the customer on order status throughout the production cycle by providing proactive communication with the customer in anticipation of customers needs.+ Coordinate internal activities of all departments involved to achieve customer commitments. Coordinates resolving issues by achieving a mutually acceptable solution between Eaton and the customer. Represents Eaton in delivering plant recovery plans.+ Coordinate and support in negotiating contract pricing, delivery, administrative requirements and conditions ensuring compliance with Eatons policies, terms and conditions from proposal through shipment.+ Manage Customer Metrics and keeps customer database updated with all activities and maintains all records for account responsibility.When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we as individuals and as a company are stronger. QualificationsRequired (Basic) Qualifications:+ Bachelors Degree from an accredited institution+ Minimum of two (2) years of experience interfacing with customers+ This position requires use of information or access to hardware which is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee+ No relocation is offered for this position. Only candidates who reside within a 60-mile radius of the Jackson, MS facility will be considered.Preferred Qualifications:+ One plus (1+) years of experience in Aerospace Industry.+ Three (3) years of experience interfacing with customers in a manufacturing environment.+ Fundamental understanding of FAA requirements for repair and PMA purchases.+ Fundamental understanding of CAS/TINA requirements.+ Proficient with lean tools and active continuous improvement practices.+ Proficient with Microsoft Office and MRP Systems.Position Criteria:+ Strong ethics, values and the ability to influence others decision making.+ Ability to manage multiple projects/activities; results driven.+ Knowledge of product and manufacturing process.+ Process oriented and ability contribute to continuous improvement.+ Excellent communication and interpersonal skills.+ Ability to lead change in a team environment.+ Ability to deal with ambiguity and make effective decisions.+ Ability to think strategically and influence others decision making.+ Knowledge of or ability to quickly learn hydraulics products and processes.+ Ability to quickly analyze, identify and implement opportunities and corporate initiatives for improvement that have measurable dollar impact each year.+ Customer oriented.+ Detail oriented.+ Collaborative style and ability to work cross functionally.We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.#LI-EW1We make what matters work. Everywhere you lookfrom the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every dayyoull find one thing in common. It all relies on power. Thats why Eaton is dedicated to improving peoples lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. Were ethical, passionate, accountable, efficient, transparent and were committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.Job: SalesRegion: North America US/Puerto RicoOrganization: AER FMC Fuel Motion Control SystemsJob Level: Individual ContributorSchedule: Full-timeIs remote work (i.e. working from home or another Eaton facility) allowed for this position?: NoDoes this position offer relocation?: NoTravel: Yes, 10 % of the TimeEaton is an Equal Opportunity and Affirmative Action Employer. Eaton is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.