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Job Details


Eaton

Field Service Representative (095688)

Customer Service

Customer Service

Yearly

No

Quebec, Canada

La division lectrique d'Eaton est la recherche d'un ou dune technicienne de service. Ce poste sera bas Lvis dans la rgion de Qubec.Vue densemble du poste :L'individu recherch sera responsable de l'entretien des alimentations sans interruption (UPS) et des batteries et autres produits lectroniques de la socit dans un environnement haute tension sur les sites des clients.Chez Eaton, nous agissons afin que ce qui compte fonctionne, grce la passion de tous nos employs travers le monde. Nous crons un environnement o la crativit, linvention et la dcouverte sont mises lhonneur chaque jour. Cest un endroit o les professionnels audacieux et comptents comme vous peuvent atteindre leur plein potentiel et nous aider atteindre le ntre.Dans le cadre de ce poste, vous devrez :+ Effectuer de la maintenance ainsi que des installations d'urgence et prventive sur une base de 24/7 sur appel avec la responsabilit rgionale.+ Responsable de l'entretien et de la rparation sur les sites clients ou linterne.+ Fournir un support technique aux clients sur les aspects oprationnels ou de maintenance de l'quipement du systme.+ Servir de contact client sur les problmes techniques et lis au service.+ Fournir un support technique aux clients concernant les aspects oprationnels ou de maintenance de l'quipement du systme.+ Servir de contact qui aidera rsoudre les problmes techniques lis au service.Lorsque nous intgrons les diffrentes ides, perspectives et expriences qui rendent chacun de nous unique, nous sommes plus forts en tant quindividus et en tant quentreprise.Pourquoi Eaton?+ tre un membre cl dune organisation de services de classe mondiale qui connat constamment une croissance.+ Joignez-vous une organisation o votre sant et votre scurit sont la priorit numro un. Eaton fournit nos techniciens la formation, les outils et les EPI ncessaires pour assurer votre scurit au travail.+ Possibilits davancement professionnel grce une piste technique dfinie ainsi qu des possibilits de carrire plus larges chez Eaton dans diverses fonctions daffaires.+ Avoir le soutien dune infrastructure interne robuste, y compris un soutien la clientle, technique et dusine 24 heures sur 24.+ Possibilits dapprentissage pratique continues dans un centre de formation de calibre mondial ainsi que mentorat sur le terrain.+ Salaire concurrentiel et rgime davantages sociaux comprenant la pension, assurance mdicale, dentaire, remboursement de frais de scolarit, vacances payes, vacances.+ Outils comprenant un vhicule de compagnie, ordinateur portable, outils, mtres et tlphone intelligentEatons Electrical Engineering and Services Division is hiring a Field Service Representative to join our team. This position will be located out of our Levis, Quebec City - Canada service facility.Position Overview:The individual will be responsible for servicing un-interruptible power supplies (UPS) and batteries and other company electronic-based products in a high voltage environment at customer sites.Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each and every day. Its where bold, bright professionals like you can reach your full potentialand where you can help us reach ours.In this function you will:+ Performs emergency and preventive maintenance and installation on a 24/7 on-call basis with regional responsibility.+ Responsible for performing on-site or in-house servicing and repair of company products.+ Provides technical support to customers on operational or maintenance aspects of system equipment.+ Serves as customer contact on technical and service-related problems.+ Provide technical support to customers on operational or maintenance aspects of system equipment and serve as the customer contact on technical and service-related problems.When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we as individuals and as a company are stronger. QualificationsComptences essentielles :+ Licence d'lectricien qubcois ou diplme d'tudes postsecondaires en gnie lectrique ou en technologie du gnie lectrique+ Minimum de 1 an dexprience UPS+ Bilingue en Franais et en Anglais+ Aucune relocalisation ne sera offerte. Les candidats doivent rsider dans un rayon de 80 km de la ville de Qubec pour tre considr.+ Doit tre lgalement autoris de travailler au CanadaComptences souhaites :+ Doit avoir la capacit d'utiliser des dessins, des mathmatiques, des formules de manuel et une varit d'instruments de diagnostic de prcision+ Doit dmontrer une bonne matrise de tous les produits et processus sur le terrain avant d'tre envoy sur le terrain+ Bonne comprhension des circuits monophass et triphass, de la thorie des circuits lectroniques analogiques et numriques et des commandes et de la programmation des microprocesseurs+ Comprhension de base de la fonctionnalit du rseau, de la fibre optique et de la thorie et de l'application des batteries scelles et cellules humides+ Doit tre comptent dans l'utilisation de l'quipement de test et des logiciels+ Adhre toutes les normes de scurit publies du WSGCritres dembauche :+ Possder un permis de conduire valide.+ Excellentes comptences en communication et relation interpersonnelles+ L'orientation client et les comptences en gestion du temps sont essentielles+ Solides aptitudes analytiques et comptences complexes en rsolution de problmes+ Connaissance intermdiaire / avance des applications Microsoft Office+ Comptences efficaces en gestion du temps, en priorisation et en gestion de projet+ Connaissance et pratique des prcautions de scurit lies au travail avec des quipements lectriques et lectroniques.+ Comprhension des produits lectriques, lectroniques et mcaniques de lentreprise et de ses concurrents+ Capacit fournir des services et reprsenter les intrts de l'entreprise dans le dveloppement de relations avec les clients pour assurer la satisfaction des clients long terme+ Veuillez noter que dans le cadre de ce poste, vous serez soumis la politique dEaton sur les drogues et lalcool, dont une copie est disponible pour votre examen. En vertu de cette politique, vous pourriez tre tenu de subir des tests de dpistage de drogues et d'alcool en fonction des conditions nonces dans cette politique.Nous nous engageons assurer lgalit des chances demploi pour tous les demandeurs demploi et les employs. Les dcisions relatives lemploi sont fondes sur des raisons lies lemploi, indpendamment de la race, de la couleur, de la religion, du sexe, de lorientation sexuelle, de lidentit sexuelle, de lge, de lorigine nationale, de linvalidit, de ltat matrimonial, de linformation gntique, du statut dancien combattant protg ou de tout autre tat protg par la loi.Eaton a mis en place des politiques daccessibilit afin daccommoder des employs avec un handicap. Si vous tes slectionns pour une entrevue et que vous avez besoin daccommodement, veuillez partager linformation avec le recruteur ou le superviseur afin que nous puissions faire des ajustements raisonnables pour vos besoins. Nos politiques daccessibilit peuvent tre consultes au : https://www.eaton.com/ca/fr-ca/company/policies-and-statements/accessibilite.html (Une version franaise des informations vous sera fourni sur demande)Why Eaton?+ Be a key member of a world-class service organization that consistently experiences growth.+ Join an organization where your health & safety are the number-one priority. Eaton provides our technicians with the training, tools, and PPE to keep you safe on the job.+ Opportunities for career advancement through a defined technical track as well as broader Eaton career opportunities in various business functions.+ Have the support of a robust internal infrastructure including 24-hour Customer, Technical and Factory Support.+ Continuous hands-on learning opportunities at a world-class training facility as well as field-based mentoring.+ Competitive salary and benefits package including pension, medical, dental, tuition reimbursement, paid holidays, vacation.+ Tools including a company vehicle, laptop, hand tools, meters and smartphone.Required (Basic) Qualifications:+ Diploma or Degree in Electrical Engineering from an accredited institution or Interprovincial Journeyman Electrician+ Minimum of 1 year of UPS or electronics experience.+ Must be bilingual in English and French+ No relocation is provided. Candidates must reside within 80 km of Quebec City, QC to be considered.+ Must be authorized to work in Canada without company sponsorshipPreferred Qualifications:+ Must have the ability to utilize drawings, mathematics, handbook formulas and a variety of precision diagnostic instruments+ Must demonstrate proficiency on all products and field processes before being dispatched to the field+ Good understanding of single phase and three-phase circuit theory, analog and digital electronic circuit theory and microprocessor controls and programming+ Basic understanding of network functionality, fiber optics and sealed and wet celled battery theory and application+ Must be proficient in the use of test equipment and software programs+ Adheres to all published WSG safety standardsPosition Success Criteria:+ Possess and maintain a valid and unrestricted drivers license.+ Excellent communication and interpersonal skills+ Customer focus and time management skills are essential+ Strong analytical aptitude and complex problem-solving skills+ Intermediate/advanced knowledge of Microsoft office applications+ Effective time management, prioritization and project management skills+ Knowledge and practice of safety precautions related to working with electrical and electronic equipment.+ Understanding of the companys and competitors electrical, electronic and mechanical products+ Demonstrated ability to provide service and represent company interests in developing customer relationships to assure long-term customer satisfactionPlease be advised that as part of this position, you will be subject to Eatons Drug and Alcohol Policy, a copy of which is available for your review. Pursuant to that policy, you may be required to undergo drug and alcohol testing depending on the conditions set out in that policy.We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.Eaton has in place accessibility policies for accommodating employees with disabilities. If you are selected for an interview and require accommodations, please let the recruiter or hiring manager know so that we can work to make reasonable adjustments that best suit your needs. Accessibility information may be found at: : https://www.eaton.com/ca/en-gb/company/policies-and-statements/accessibility.htmlWe make what matters work. Everywhere you lookfrom the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every dayyoull find one thing in common. It all relies on power. Thats why Eaton is dedicated to improving peoples lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. Were ethical, passionate, accountable, efficient, transparent and were committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.Job: EngineeringRegion: North America CanadaOrganization: ESSG CA CanadaJob Level: Individual ContributorSchedule: Full-timeIs remote work (i.e. working from home or another Eaton facility) allowed for this position?: NoDoes this position offer relocation?: NoTravel: Yes, 50 % of the TimeEaton is an Equal Opportunity and Affirmative Action Employer. Eaton is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.