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Field Service Representative (094128)

Customer Service

Customer Service



Virginia, United States

Eatons EESS is currently seeking a Field Service Representative to join our team. This position is based at our Sandton VA location.Eatons Engineering Service & Systems division wants to help you fuel your career! Eaton has the largest and most experienced team of filed services technicians and engineers in the industry. This team brings extensive skills and experiences to field service engineering. Active participation in recognized technical societies such as NFPA and IEEE and collaboration with a variety of utilities and industries ensures that our technicians are knowledgeable about todays cutting edge technology and engineering techniques. We assist customers at every stage of the power system: offering start-up and commissioning of equipment, performing planned maintenance, monitoring performance, diagnosing system problems remotely, as well as responding to emergencies on a 24/7 basis, 365 days a year. Our support services help businesses make the most of their existing electrical equipment by optimizing performance and extending the life of existing facilities.The Power Distribution Systems organization offers career opportunities at a variety of levels representing increased scope and responsibility within the organization. The Field Service Engineer will provide field service support and consultation such as acceptance testing, commissioning, and troubleshooting of low, medium, and high voltage systems; advise customers and provide best technical solution to solve the customer issue; complete assigned jobs with assistance from lead technicians and engineers; conduct required tests and calibration using test equipment; check and maintain equipment to ensure compliance with applicable standards. In this function you will:+ Continuously improve personal, technical and professional business skills enabling incumbent to service products to customers satisfaction through keeping current with product technology as measured by ability to troubleshoot and repair various products and to instruct others.+ Provide timely, detailed and accurate reports on service work performed, product performance, and warranty liabilities to company expense and time allocation.+ Become computer efficient using laptops provided and mastering all required software.+ Maintain all service equipment including all test equipment, tools issued to meet specifications including EBE, ISO requirements, etc. in good working condition and maintain sufficient inventory to respond to standard calls.+ Provide customers basic applications information via phone or on site consultation and be available for 24-hour x 7 days a week on call duty and respond to emergency situations with minimal notification.+ Demonstrate ability to service newly designed and experimental equipment, which has not been seen before, and instill confidence in the customer.+ Develop and maintain strong working relationships with customers, authorized service shops, other service organizations, and product business units to assure customer satisfaction. Incumbent demonstrates an awareness of customer needs, preferences, and time and financial constraints.+ Proven customer service, sales ability, and ability to handle irate or difficult customers and gain satisfaction.+ Demonstrate safety consciousness in equipment handling, electrical and electronic procedures, and the unique situations encountered at diverse work sites.+ Skilled proficiency in the following:+ Basic Test Equipment Operation+ Basic Troubleshooting Techniques+ Ability to run small projects+ Intermediate Test Equipment Operation+ Advanced Troubleshooting Techniques+ Ability to run small outages and projects#LI-UH1 QualificationsBasic Qualifications:+ Associates degree from an accredited institution OR military experience required OR High school diploma with minimum 3 years of field service experience+ Minimum 3 years of experience evaluating and servicing electrical distribution or control systems+ Must be legally authorized to work in the United States without company sponsorship.+ No relocation benefit is being offered for this position. Only candidates within a 50-mile radius of Sandston, VA will be considered. Active Duty Military Service member candidates are exempt from the geographical area limitation.Preferred Qualifications:+ Experience evaluating and servicing electrical distribution or control systems is desirable.+ Experience in testing, troubleshooting, evaluating, and servicing electrical distribution and control systems is highly desirable.+ Experience performing power quality measurements, troubleshooting, and analysis.+ Experience with protective relays.+ Experience with low and medium voltage drives.Position Criteria+ Power distribution field experience in servicing, maintaining, and testing electrical power distribution equipment.+ Working knowledge of troubleshooting, tests and repair techniques.+ Demonstrated ability in verbal and written communication skills. Particular skill in communicating technical information to non-technical personnel, educating customers, and presenting information to internal and external customers.+ Advanced understanding of the company's competitor's electrical, electronic and mechanical products and services.+ Knowledge of corporate and business unit policies.+ Working knowledge of all software packages relevant to successful performance of tasks.+ Working knowledge of billing and invoicing policies for service.+ Knowledge of parts, part masters, bill of materials.+ Knowledge and practice of safety precautions related to working with electrical and electronic equipment.+ Has demonstrated ability to provide service and represent company interests in developing customer relationships to assure long-term customer satisfaction.+ Submit to periodic customer required background and drug screenings.+ Possess and maintain a valid and unrestricted drivers license.We make what matters work. Everywhere you lookfrom the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every dayyoull find one thing in common. It all relies on power. Thats why Eaton is dedicated to improving peoples lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. Were ethical, passionate, accountable, efficient, transparent and were committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.Job: EngineeringRegion: North America US/Puerto RicoOrganization: ESSG EESSD Electrical Engrg Svcs Systems DivJob Level: Individual ContributorSchedule: Full-timeIs remote work (i.e. working from home or another Eaton facility) allowed for this position?: NoDoes this position offer relocation?: NoTravel: Yes, 25 % of the TimeEaton is an Equal Opportunity and Affirmative Action Employer. Eaton is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.