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Service Team Leader German speaker (094164)

Customer Service

Customer Service




Do you want to work for a global company where promoting gender equality is central to our vision of creating a truly diverse and inclusive business? Where everyone matters, and everyone belongs.As a Service Team Leader you will be responsible for managing operations and activities within the Service team. The operations include assistance to local field service engineers, sales tasks, post-sales support to electrical wholesalers, distributors and resellers for designated territory, support internal colleagues for invoicing, contract management and ad-hoc operations to ensure the achievement of sales and service targets. Develop product related awareness and represent the company towards customers. Partner with sales and field sales to support and influence designated sales goals.The Team Leader needs to take active lead in Business Partner communications, team activity coordination, reporting, training the new joiners or other colleagues, advising colleagues on daily challenges and being active driver of project related team activities.Your key deliverables :+ You will be responsible for leadership and development of direct reports in the team (carry out regular one to ones with all direct reports to discuss performance and to develop and implement career path plans, support team members by coaching and training activities, conduct the performance evaluation, regular quarterly discussions, determination of further training measures, etc.)+ Generating KPIs related to Service Representatives Team performance metrics, areas for improvement and allocation of resources.+ Direct and active involvement in Transition Management, roles and task assignment, implementation of daily/weekly/monthly team reporting activities, operational excellence and continuous improvements initiatives.+ You will coordinate service operations / planning+ Monitoring of ongoing service activities, e.g. availability of emergency boxes, use of tools & other materials on site+ Preparation of offers for services and related follow-up (UPS upgrade, battery changeset, parts, other replacement)+ Assistance and initiate optimizing of internal service processes+ You will support and coordinate the FSE's activities on site and related administrative follow-up QualificationsAre you?Required:+ Bachelors degree (BS/BA) from an accredited institution+ Fluent in English and German+ Demonstrated expertise in handling service activities and customer relationship management EHS / Quality management+ Minimum 2 years of professional experience in Customer Service or Sales Support+ Minimum 2 years experience in successfully leading a team+ Strong people management skills+ Solid organizational skills and outstanding communication and leadership skills+ Technical sales aptitude and analytical skills, Market, Industry, Channel and Competitive Knowledge+ Proficient in creative problem solving, conflict resolution, and managing priorities+ Strong Service Skills accompanied by Customer focused mindset+ Demonstrated ability to take ownership of an assignment and customer satisfaction+ Organizational and computer skills required to manage and organize high volume and diverse transactions+ Business Acumen, Negotiation and Selling skills+ Drive for results and collaborative style+ Excellent Communication and Interpersonal Skills (Written and Verbal)+ Build and maintain positive customer relationships through active listening, prompt resolution of problems, and projecting a positive, professional attitude+ Teamwork, networking and continuous learning skills+ Ability to apply project management methodologies and strategies to reduce potential project risk throughout the duration of the project lifecycle+ Adapting and driving change and process improvementsThen we want to hear about you!What Eaton offers:+ Challenging projects in dynamic collaborative team+ Inclusion & Diversity - Openness to diversity widens our access to the best talent. Inclusion allows us to engage that talent fully+ Excellent working environment safety and ethic are really important for us+ Culture & Values We are more than the products we invent and produce the way we do business is just as important. At Eaton, our values and culture define who we are both individually and as an organization and direct our activities every day+ Learning & Development - We invest in our employees for the long term not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton UniversityWe are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.We make what matters work. Everywhere you lookfrom the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every dayyoull find one thing in common. It all relies on power. Thats why Eaton is dedicated to improving peoples lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. Were ethical, passionate, accountable, efficient, transparent and were committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.Job: SalesRegion: Europe, Middle East, AfricaOrganization: Sales EMEAJob Level: Team Leader/SupervisorSchedule: Full-timeIs remote work (i.e. working from home or another Eaton facility) allowed for this position?: YesDoes this position offer relocation?: NoTravel: NoEaton is an Equal Opportunity and Affirmative Action Employer. Eaton is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.