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Field Service Representative (093587)

Customer Service

Customer Service



Georgia, United States

Eatons Electrical Engineering Service & Systems Division is seeking a Master Field Service Technician to join our team. This position will be based out of our Smyrna, GA office location.Eatons Engineering Service & Systems division wants to help you fuel your career! Eaton has the largest and most experienced team of field services technicians and engineers in the industry. This team brings extensive skills and experiences to field service engineering. Active participation in recognized technical societies such as NFPA and IEEE and collaboration with a variety of utilities and industries ensures that our technicians are knowledgeable about todays cutting-edge technology and engineering techniques. We assist customers at every stage of the power system: offering start-up and commissioning of equipment, performing planned maintenance, monitoring performance, diagnosing system problems remotely, as well as responding to emergencies on a 24/7 basis, 365 days a year. Our support services help businesses make the most of their existing electrical equipment by optimizing performance and extending the life of existing facilities.The Power Distribution Systems organization offers career opportunities at a variety of levels representing increased scope and responsibility within the organization.Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each and every day. Its where bold, bright professionals like you can reach your full potentialand where you can help us reach ours.In this function you will:+ Provide field service engineering and technical assistance to customers in areas of installation, testing, startup, maintenance, repair, training and modification of electrical power distribution equipment; self-manage assigned projects for electrical equipment; knowledge of electrical test and diagnostic equipment; deliver technical solutions to customers; performs less conventional complex engineering assignments that may involve equipment or product design, testing of materials, process studies, or research investigations; mentor less experienced technicians; provide technical training.+ + Skilled proficiency in the following:+ Basic Test Equipment Operation+ Basic Troubleshooting Techniques+ Intermediate Test Equipment Operation+ Advanced Troubleshooting Technique+ Advanced Test Equipment Operation+ Basic Protective Relays+ Basic PQ Measurements+ Skilled proficiency in one or more of the following:+ Intermediate Protective Relays+ Advanced PQ Measurements+ Disaster Recovery+ Rotating Machinery+ Protection & Control DesignWhen we embrace the different ideas, perspectives and backgrounds that make each of us unique, we as individuals and as a company are stronger. QualificationsRequired (Basic) Qualifications:+ Associates degree from an accredited institution OR military experience required OR High school diploma with minimum 5 years of field service and power distribution experience+ Minimum of 3 years of experience evaluating and servicing electrical distribution or control systems.+ No relocation benefit is being offered for this position. Only candidates within a 50-mile radius of the locations listed will be considered. Active-Duty Military Service member candidates are exempt from the geographical area limitation.+ Must be able to work in the United States without corporate sponsorship now and within the future.Preferred Qualifications:+ Experience performing power quality measurements, troubleshooting, and analysis is highly desirable.+ Experience with protective relays is highly desirable.Position Success Criteria:+ Strong computer skills+ Understanding of the company's and competitor's electrical, electronic and mechanical products and services.+ Knowledge and practice of safety precautions related to working with electrical and electronic equipment.+ Demonstrated ability to provide service and represent company interests in developing customer relationships to assure long-term customer satisfaction.+ Submit to periodic customer required background and drug screenings.We make what matters work. Everywhere you lookfrom the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every dayyoull find one thing in common. It all relies on power. Thats why Eaton is dedicated to improving peoples lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. Were ethical, passionate, accountable, efficient, transparent and were committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.Job: EngineeringRegion: North America US/Puerto RicoOrganization: ESSG EESSD Electrical Engrg Svcs Systems DivJob Level: Individual ContributorSchedule: Full-timeIs remote work (i.e. working from home or another Eaton facility) allowed for this position?: NoDoes this position offer relocation?: NoTravel: Yes, 25 % of the TimeEaton is an Equal Opportunity and Affirmative Action Employer. Eaton is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.