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Job Details


Eaton

Customer Service Representative (093411)

Customer Service

Customer Service

Yearly

No

New York, United States

Eatons Electrical Sector is currently seeking a Customer Service Representative to join our team. This position is based at our Syracuse, NY. facility.Position Overview:This position is accountable to provide technical, order status, price information and sales support on Eaton Crouse-Hinds products to the distributors, contractors, end users, field organization and Tier 1s, to help ensure that objectives for the company are met.Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each and every day. Its where bold, bright professionals like you can reach your full potentialand where you can help us reach ours.In this function you will:+ The Sales/Service Representative will understand the flow of orders/order processing, scheduling, manufacturing, shipping and invoicing to effectively service orders to meet customer requirements. This includes analyzing, prioritizing and expediting the customers requests.+ The selected candidate will collaborate with Engineering, Marketing, Customer Order Processing, Quality Control, Production Planning, Materials Procurement, Credit and Roanoke Distribution Center, Field Sales and Transportation for necessary assistance in achieving desired service levels.+ The candidate must be capable of corresponding in a clear, concise and professional manner information regarding orders, product information, quotations, product cancellations, ATS cancellations, substitutions, freight changes and other Sales Service matters. They are also expected to furnish catalog sheets, drawings, certificates of compliance and other documentation as requested. They should maintain a file of inquiries and expedites for follow up to insure customer orders are promptly handled and high service levels are maintained.+ Responsible for first call/email resolution.+ Manages the expedite process as escalated from a Tier 1 or requested directly from the field and is responsible for communication of the dates.+ Handle initial technical escalations related to product and process. Escalate if unable to assist.+ Prepare detailed on-going statistical analyses with respect to customer deliveries, schedule performance, workload reviews, customer complaints etc. so that trends may be identified, and corrective action taken as necessary.+ Establish and maintain distributor, end user, other Eaton C-H divisions and field sales confidence and enhance Eaton Crouse-Hinds image by developing a trusting, reliable relationship through quality customer service and recommendation of C3 utilization and Order Center.When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we as individuals and as a company are stronger. QualificationsRequired (Basic) Qualifications:+ Bachelors degree from an accredited institution+ Minimum 2 years of experience in customer service environment+ Must be authorized to work in United State without company sponsorship now or in the futurePreferred qualifications:+ Experience with SAP, SharePoint, C360, Finesse and eGain+ Prior sales and service experience+ Experience working in an operations or manufacturing setting+ Basic knowledge of Crouse-Hinds productsPosition Criteria:+ Strong communication and presentation skills+ Detailed oriented and able to multi-task+ Strong analytical and problem solving skills+ Proficient in Microsoft Office Suite+ Ability to work well with people, remain courteous and tactful even in stressful situations with external and internal contacts.+ Ability to use sound commercial judgment in communicating sensitive information to field, distributor and end-user contacts.+ The customer service representative must be knowledgeable in the use of PCs including current software programs, e-mailing, document imaging, systems and database management.We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.*MSJA#LI-JM3We make what matters work. Everywhere you lookfrom the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every dayyoull find one thing in common. It all relies on power. Thats why Eaton is dedicated to improving peoples lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. Were ethical, passionate, accountable, efficient, transparent and were committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.Job: SalesRegion: North America US/Puerto RicoOrganization: EPG CHD EP AmericasJob Level: Individual ContributorSchedule: Full-timeIs remote work (i.e. working from home or another Eaton facility) allowed for this position?: NoDoes this position offer relocation?: NoTravel: NoIndeed Sponsored Job: IND123-SBengineeringEaton is an Equal Opportunity and Affirmative Action Employer. Eaton is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.