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Service Engineer (092571)

Customer Service

Customer Service




If you desire to be part of something special, to be part of a winning team, to be part of a fun team - winning is fun. We are looking forward to Service Engineer in Eaton based in Singapore.This person is responsible for providing the company's after-sales technical and services supports. Provide technical advice, recommend scheduled overhauls, life cycle parts replacement. Assist in product roll-out and start-up, maintain current equipment and resolve faults as required. Ensure 24x7 standby services through a rotational duty schedule. May provide supports in a project and a pre-sale through post-sale capacity.Your essential responsibilities:+ Responsible for technical and administrative support activities including installation, testing, commissioning, repair, modifications, preventative maintenance, troubleshooting, engineering change upgrades, etc+ Ensures adequate records and systems are maintained. Maintains communication with design management and specialists in resolving technical problems and/or bringing problems to the design departments attention+ Responsible for specific service contract/s as the single point of contact interfacing into customer organization, while working with sales prime to drive additional sales in those specific service contract/s (including 24x7)+ Accountable to customer relationship to deliver best in class services delivered to drive service quality to a new height+ Responsible for timely, professional, accurate and service oriented response to all technical service enquires+ Identify and isolates equipment start-up malfunctions and takes corrective action+ On-The-Job Training for customer personnel and possibly dealers in equipment operation and maintenance responsibilities+ Represent the company in a customer support role and is responsible for customer's satisfaction with equipment and servicing+ Prepare daily logs and report of work performed. Implement and control workflow documents, and maintain proper practices to keep track of these documents. Communication skills must be adequate to interface effectively with customers both internally and externally+ Analyse and provide advice for customers existing equipment status and recommended replacement schedules interface effectively with customers both internally and externally+ Analyse complex engineering problems and offer effective resolutions+ Interact with all engineering disciplines, project engineer and clients+ Collaborate with cross-functional teams within Engineering, Sales, and Product+ Be committed & responsible for Quality Management System QualificationsIf you have/are:+ Diploma or equivalent in electrical / electronics discipline+ UPS service background preferred with at least 2 years experience+ Good communication skillYes! Because you are the one we are looking for, we hope to hear from you now!#L1-HS1We make what matters work. Everywhere you lookfrom the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every dayyoull find one thing in common. It all relies on power. Thats why Eaton is dedicated to improving peoples lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. Were ethical, passionate, accountable, efficient, transparent and were committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.Job: EngineeringRegion: Asia PacificOrganization: EA East AsiaJob Level: Individual ContributorSchedule: Full-timeIs remote work (i.e. working from home or another Eaton facility) allowed for this position?: YesDoes this position offer relocation?: NoTravel: Yes, 10 % of the TimeEaton is an Equal Opportunity and Affirmative Action Employer. Eaton is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.