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Customer Quality Engineer (092896)

Customer Service

Customer Service




Eatons Vehicle Group has an opening for a:Customer Quality EngineerLocation: Bosconero (TO)Do you want to work for a global player, where we care about ethics, inclusion and diversity and our people?Join Eaton and help us provide energy-efficient solutions that have a real impact on the environment. We make what matters work.The resource will refer directly to the Plant Quality Manager and will join our Vehicle Division in Bosconero Plant.Essential functions: Provide general Customer Support (process, product, quality) Proactively work with customer and plant to anticipate and address problems and issues before they escalate Maintain customer relationships by frequently proactively visiting all customer facilities in regional European area. Support CRR reviews and work on improving Customer Relationships Support Plant requested changes (SREA, PTR, etc..) Support New Product Launch (primary support plant) Provide Warranty Analysis Feedback and organize collection of warranty parts Perform reactive customer complaint support (first 8 hours) Initially analyze parts and assess situations pertinent to the resolution of the customer concern Support European Vehicle plants during implementation of containment, corrective and preventative activities based on customer complaints Support non EMEAVG with customer base in EMEA Provide weekly reports, providing customer updates, disruptions (Eaton and others), and competitor information. Develop and maintain quarterly a customer contact list, name, title, phone numbers, and next level supervisor Participate in Fresh Eye Audits (FEA) to improve overall quality in plants and support locations QualificationsAre you?Requirements:+ Master degree in Mechanical Engineering or equivalent+ 1-2 year in Automotive Original Equipment Manufacturer (OEM) or Tier 1+ Previous experience in Manufacturing, Quality or Engineering+ Knowledge of: IATF 16949, Problem Solving tools and methods, PPAP and APQP+ Highly effective Interpersonal skillsThen we want to hear about you!What Eaton offers:+ Great promotional opportunities We encourage internal promotion, whenever possible+ Excellent working environment safety and ethic are really important for us+ Inclusion & Diversity - Openness to diversity widens our access to the best talent. Inclusion allows us to engage that talent fully+ Learning & Development - We invest in our employees for the long term not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University#LI-LP2Candidate applying to the vacancy will be subject of the background screening.We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.We make what matters work. Everywhere you lookfrom the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every dayyoull find one thing in common. It all relies on power. Thats why Eaton is dedicated to improving peoples lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. Were ethical, passionate, accountable, efficient, transparent and were committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.Job: QualityRegion: Europe, Middle East, AfricaOrganization: VEH Vehicle GroupJob Level: Individual ContributorSchedule: Full-timeIs remote work (i.e. working from home or another Eaton facility) allowed for this position?: NoDoes this position offer relocation?: NoTravel: NoEaton is an Equal Opportunity and Affirmative Action Employer. Eaton is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.