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Job Details


Eaton

Senior Field Service Technician (093310)

Customer Service

Customer Service

Yearly

No

Washington, United States

Eatons ESSG division iscurrently seeking a Sr. Field Service Technician to join our team. Thisposition is based at our Tukwila, WA. This is a regional role with regionaltravel and 10% overnight travel.Eaton has the largest and most experienced teamof field services technicians and engineers in the industry. This team bringsextensive skills and experiences to field service engineering. Activeparticipation in recognized technical societies such as NFPA and IEEE andcollaboration with a variety of utilities and industries ensures that ourtechnicians are knowledgeable about todays cutting-edge technology andengineering techniques. We assist customers at every stage of the powersystem: offering start-up and commissioning of equipment, performing plannedmaintenance, monitoring performance, diagnosing system problems remotely, aswell as responding to emergencies on a 24/7 basis, 365 days a year. Our supportservices help businesses make the most of their existing electrical equipmentby optimizing performance and extending the life of existing facilities.The Power Distribution Systems organizationoffers career opportunities at a variety of levels representing increased scopeand responsibility within the organization.The Senior Field Service Engineer provides fieldservice engineering and technical assistance to customers in areas ofinstallation, startup, maintenance, and repair, training, and modification ofelectrical power distribution equipment; self-manage assigned projects forelectrical equipment; provide technical solutions to customers; perform lessconventional complex engineering assignments that may involve equipment orproduct design, testing of materials, process studies, or researchinvestigationsMaking what matters workat Eaton takes the passion of every employee around the world. We create anenvironment where creativity, invention and discovery become reality, each andevery day. Its where bold, bright professionals like you can reach your fullpotentialand where you can help us reach ours.In this function youwill:+ Continuously improve personal, technical andprofessional business skills enabling incumbent to service products tocustomers satisfaction through keeping current with product technology asmeasured by ability to troubleshoot and repair various products and toinstruct others.+ Provide timely, detailed and accurate reports onservice work performed, product performance, and warranty liabilities tocompany expense and time allocation.+ Become computer efficient using laptops provided andmastering all required software.+ Maintain all service equipment including all testequipment, tools issued to meet specifications including EBE, ISOrequirements, etc. in good working condition and maintain sufficientinventory to respond to standard calls.+ Provide customers basic applications information viaphone or on site consultation and be available for 24-hour x 7 days a weekon call duty and respond to emergency situations with minimalnotification.+ Demonstrate ability to service newly designed andexperimental equipment, which has not been seen before, and instillconfidence in the customer.+ Develop and maintain strong working relationships withcustomers, authorized service shops, other service organizations, andproduct business units to assure customer satisfaction. Incumbentdemonstrates an awareness of customer needs, preferences, and time andfinancial constraints.+ Proven customer service, sales ability, and ability tohandle irate or difficult customers and gain satisfaction.+ Demonstrate safety consciousness in equipment handling,electrical and electronic procedures, and the unique situationsencountered at diverse work sites.+ Skilled proficiency in the following:+ Basic Test Equipment Operation+ Basic Troubleshooting Techniques+ Ability to run small projects+ Intermediate Test Equipment Operation+ Advanced Troubleshooting Techniques+ Ability to run small outages and projects+ Advanced Test Equipment Operation+ Basic Protective Relays+ Basic PQ MeasurementsWhenwe embrace the different ideas, perspectives and backgrounds that make each ofus unique, we as individuals and as a company are stronger.QualificationsBasic Qualifications:+ Associates degree and/ormilitary experience required+ Minimum 5 years of experience+ Possess and maintain a valid and unrestricted drivers license+ Legally authorized to work in the United States without companysponsorship+ No relocation benefit will be offered. All candidates must residewithin a 50 mile radius of Tukwila, WA in order to be considered.Preferred Qualifications:+ Bachelor's degree in engineering (electrical,mechanical or engineering technology)+ Evaluatingand servicing electrical distribution or control systems is desirable.+ Experiencein testing, troubleshooting, evaluating, and servicing electricaldistribution and control systems is highly desirable.+ ElectricalContractors license+ ProfessionalEngineering license+ GeneralContractors licenseWe make what matters work. Everywhere you lookfrom the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every dayyoull find one thing in common. It all relies on power. Thats why Eaton is dedicated to improving peoples lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters.We are confident we can deliver on this promise because of the attributes that our employees embody. Were ethical, passionate, accountable, efficient, transparent and were committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.Job: EngineeringRegion: North America US/Puerto RicoOrganization: ESSG EESSD Electrical Engrg Svcs Systems DivJob Level: Individual ContributorSchedule: Full-timeIs remote work (i.e. working from home or another Eaton facility) allowed for this position?: NoDoes this position offer relocation?: NoTravel: Yes, 10 % of the TimeEaton is an Equal Opportunity and Affirmative Action Employer. Eaton is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.