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System Service Representative (377198BR)

Customer Service

Customer Service




IntroductionSystem Services Representatives are the primary technical interface to clients for the coordination of hardware and software support and delivery of operational services. Sound pretty important? Absolutely! You will advise clients of preventive maintenance, configuration, operation and environmental factors which may drastically impact product performance or impair the client's IT operation.Your Role and ResponsibilitiesYou will be the primary technical interface for IBM's clients in identifying and resolving hardware and code or OS related problems and operational issues. Together with the team, you will be responsible for customer satisfaction in problem determination, problem source identification, problem resolution activities and in providing account support in assigned areas.Your Roles & Responsibilities:+ Serve as clients' primary contact and ensure customer achieves benefits from its IT operations through remote and onsite support+ Provide maintenance, repair and servicing work on IT systems and (i.e. servers, storages) for clients across industries+ Manage and provide advisory support for client accounts, conduct periodic preventive maintenance and health checks+ Engage in clients' discussions on planning and operations work+ May participate in new client projects on relocation of equipment, machine installations and configurationRequired Technical and Professional Expertise+ Bachelor in Engineering or related field of study+ Proven capabilities and relevant experience in managing multi-vendor products and services+ Technical know-how: Theory of Electronics (Digital & Analog (low current)), Wintel Servers and Peripherals, Power Servers and Storage Subsystems, Networking and Open System Software.+ Strong communication, problem solving and stakeholder management skills+ Ability to work independently and prioritize assignments+ Available for stand by/ 24 x 7 shift+ English and Greek fluentPreferred Technical and Professional Expertise-About Business UnitAt Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's a unique blend of bold new ideas and client-first thinking. If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS is the place for you!Your Life @ IBMWhat matters to you when you're looking for your next career challenge?Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities - where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust - where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.Impact. Inclusion. Infinite Experiences. Do your best work ever.About IBMIBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.Location StatementFor additional information about location requirements, please discuss with the recruiter following submission of your application.Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.