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Senior UX Designer - Service Designer (373426BR)

Customer Service

Customer Service



Texas, United States

IntroductionPeople are at the center of everything we do and every problem we solve.Design isn't just a job-it's a deep responsibility to the people we serve.In IBM Design, we're on a mission to continue to establish a sustainable culture of design and design thinking at IBM and with our clients. We're passionate about designing excellent experiences, and supporting IBM teams in delivering market-leading, human-centered products and services.If you're passionate about creating scaled programs to drive human-centered outcomes in a complex, global enterprise -- let's talk!Your Role and ResponsibilitiesIBM Design is looking for an experienced Service Designer to join the Design Program Office.The IBM Design Program Office creates scaled practices, programs and tools to enable diverse, cross-functional teams to deliver experiences people love. This includes things like Enterprise Design Thinking , the framework for delivering human-centered outcomes at the speed and scale of the enterprise; and Universal Experiences, IBM's singular model for a holistic understanding of a user's context in their journey to value.You will work closely with the Design Executive to develop strategy and collaborate with the Program Director and design team bringing that strategy to life.You will drive significant customer experience and business outcomes by:+ Developing enablement materials to scale experience tools, mindsets and practices across IBM business units+ Identifying a scaling strategy to increase the adoption of those practices+ Driving collaboration across functions within IBM, including Management, Product Teams, Sales, Marketing and Customer Success,+ Communicating confidently and effectively with executives at the highest levels, both within IBM and with clients+ Uncover user needs through research, develop deep insights, generate concepts, and craft how people will move through organizational transformation journeys+ Work across teams to co-create systems and processes to deliver great experiences+ Use visual and verbal storytelling to share your discoveries, gather and integrate feedback and influence stakeholders+ Use a systematic and iterative process that integrates user-oriented, team-based, interdisciplinary approaches and methods+ Be a thought leader at IBM for Service Design and help to evolve the Service Design and Experience Excellence practices at IBM, pulling in state-of-the art methods from external and internal expertise in a way that's relevant for internal stakeholders+ Expand our mission's reach: Explore novel methods of achieving program and experience scale, maintaining quality+ Operate within a highly matrixed environment across IBM functions and business unitsRequired Technical and Professional Expertise+ At least 7 years of professional experience in service and experience design+ Launched or evolved commercial or consumer services in the real world+ Expertise in human-centered design+ Technical acumen and expertise in designing, delivering, and maintaining programs and services, meeting or exceeding the bar for quality+ Experience managing delivery, including timeline and budget+ Ability to build consensus among diverse stakeholders, and audiences+ Proven success building strong relationships with colleagues and partners+ Proactively seeks and gives feedback+ Self-motivated, flexible, and results driven+ Ability to navigate ambiguity+ You bring unique strengths and perspectives to the team. We're looking to build a diverse team where our skills and experience can complement each otherPreferred Technical and Professional Expertise+ Experience with hybrid cloud, AI applications and servicesAbout Business UnitIBM's Cloud and Cognitive software business is committed to bringing the power of IBM's Cloud and Watson/AI technologies to life for our clients and ecosystem partners around the world. IBM provides you with the most comprehensive and consistent approach to development, security and operations across hybrid environments-with complete software solutions for business and IT operations, development, data science, security, and management. Our experts and software capabilities help organizations develop applications once and deploy them anywhere, integrate security across the breadth of their IT estate, and automate operations with management visibility. With IBM, you also have access to new skills and methods, governance and management approaches, and a deep ecosystem of industry experts and partners.Your Life @ IBMWhat matters to you when you're looking for your next career challenge?Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities - where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust - where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.Impact. Inclusion. Infinite Experiences. Do your best work ever.About IBMIBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.Location StatementIBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.IBM intends this job to be performed entirely outside of Colorado.Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.