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Job Details


IBM

OTC Customer Service Analyst (373876BR)

Customer Service

Customer Service

Yearly

No

Philippines

IntroductionThe Finance & Admin Business Analyst is essential to the ongoing profitable operations for one of the most globally recognized and respected companies in the world. By overseeing our financial activities, you will enable IBM to continue to bring to market ground-breaking innovations such as Artificial Intelligence, Cognitive Solutions, Cloud Infrastructure, and Blockchain technologies, to name a few.Your Role and ResponsibilitiesWho You Are and What Will You DoAs a OTC Customer Service Representative, you'll be able to do the following tasks/function:+ You will cover the end to end cycle of order to cash - from purchase order/Service request receipt up to the resolution of post-shipment issues raised by the customer. The role requires high coordination, time management and multi-tasking skills.+ You will serve as liaison between the client and the client's customers+ Reviews purchase orders and contracts in compliance to the global process and/or country specific requirements+ You will be responsible for maintaining the customer master data - creation, amendments and deletion.+ You support reporting requests (scheduled and ad hoc) and provide requested order information to the client and client's customer such as order ETA, shipment status and invoice related-queries+ This role will let you improve your Finance and Accounting skills and business knowledge to directly contribute to the delivery of Key Performance Indicator (KPI) which measures how the activities are based on agreed targets.+ You will have the opportunity to support continuous improvement initiative, provide training, education to junior team members, learn new process from the client or third party, and understand Exception, cerate DTP & Amend DTP with updates.Required Technical and Professional ExpertiseRequired Expertise:+ 1 to 2 yrs of total experience - Minimum of 1 year relevant experience (Experience in handling- Order/Service request - Processing - International company - Order/Service Management)+ Experience in Order Management or any customer-facing job is a must+ Exemplary Communication Skills - English+ Strong logical thought capability+ Basic computer and internet navigation skills+ Strong Microsoft Excel user+ Customer Engagement+ Keen to details, Active listening and probing skills+ Requires minimal supervision+ Impressive work attitude, highly tolerant and patient, and not afraid to talk to Americans+ Can work under pressure and willing to render overtime if needed+ Amenable to work on a night-shift and in IBM NagaPreferred Technical and Professional ExpertisePreferred Expertise:+ Any ERP- SAP, Oracle, JD Ed, Any home grown ERP+ Basic AccountingRequired Education:You should at least have a Bachelor's/College Degree in any Business-related coursesAbout Business UnitIBM Services is a team of business, strategy and technology consultants that design, build, and run foundational systems and services that is the backbone of the world's economy. IBM Services partners with the world's leading companies in over 170 countries to build smarter business by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence.Your Life @ IBMWhat matters to you when you're looking for your next career challenge?Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities - where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust - where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.Impact. Inclusion. Infinite Experiences. Do your best work ever.About IBMIBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.Our organization is comprised of the following subsidiaries:IBM Philippines, Inc.* Leading supplier of information technology hardware, software, & services in the country.IBM Solutions Delivery, Inc.* Provides IT expertise, delivering world-class technology services and business solutions.IBM Business Services* Foremost provider of BusinessTransformation Outsourcing for HR, F&A and Supply Chain Management services.Culture at IBMIBM has a long-standing commitment to diversity and inclusion, recognizing the unique value and skills every individual brings to the workplace. Here, you'll get a chance to be in a diverse global team where being yourself and supporting others is part of everyday lives. We at IBM believe that innovation comes from seeking out and inspiring collaboration in all dimensions. Consciously building inclusive teams and encouraging diversity of ideas helps us make the greatest impact for our clients, our colleagues, and the world.IBM impacts everything, everywhere. We change lives, businesses and nations, every day in every industry in every country in the world. We differentiate ourselves from our competitors by offering you to join not only a big company, but also a bigger cause.Location StatementFor additional information about location requirements, please discuss with the recruiter following submission of your application.Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.