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Salesforce Technical Lead, Customer Success - 7Summits (373485BR)

Customer Service

Customer Service



Texas, United States

Introduction7Summits, an IBM company, is the leader in community-driven digital transformation solutions that empower customers, enable partners, and unleash employees. Our proven approach combines strategic consulting, user-centered experience design, and deep technical expertise to improve clients' business processes through collaboration and automation.Our Salesforce Lightning Accreditation recognizes our suite of solution accelerators, including Community Lightning Bolts and Lightning Components. These proprietary tools help clients implement high-quality solutions faster.7Summits, an IBM Company, is a Salesforce Premier-level Consulting Partner, a two-time recipient of Salesforce Venture funding, and is recognized by industry analysts and observers as a standout digital solutions provider.Position OverviewThe Technical Lead (TL) role is a critical part of the 7Summits delivery model, working in the 7Summits Customer Success team and client stakeholders to navigate the Salesforce technical landscape and ultimately design, implement and launch a working technical solution that meets or exceeds client expectations and ultimately drives business value.Successful individuals will be able to effectively operate in a fast-paced environment, utilizing their excellent time management, communication and critical thinking skills in combination with their deep Salesforce platform and technical expertise to drive the success of their projects from beginning to end.Your Role and Responsibilities+ Own definition of the end-to-end solution architecture to accommodate defined business requirements. This includes defining and leading a delivery framework that ensures quality and success.+ Communicate and document technical solutions and design tradeoffs effectively to business stakeholders.+ Work with project managers and/or clients to scope work and produce estimates to help define deliverables and timelines.+ Interact directly with customers to review requirements, manage project delivery and obtain deliverable feedback.+ Design and implement data structure, flows, Apex classes, and Lightning components to support application build as needed.+ Manage source control repository and review code to ensure quality development.+ Release & environment management (i.e.: deployments).Required Technical and Professional Expertise+ Bachelor's degree in Computer Science or equivalent major.+ 3+ years technical experience within the Salesforce ecosystem.+ Salesforce Developer / Platform Developer I Certification or equivalent knowledge.+ Experience working on an Agile-based cross-functional project team.+ Experience with declarative configuration and Apex/Visualforce/API development.+ Experience with unit, integration and end-to-end system testing and performance tuning.+ Familiarity with user interface development principles and experience with JavaScript, SQL, HTML and CSS.Preferred Technical and Professional Expertise+ Experience with Sales Cloud, Service Cloud. Marketing Cloud and Lightning Web Components, a plus.+ Experience with Salesforce DX, a plus.+ Experience with eco-system solutions (CloudCraze, DemandWare, Steelbrick, Coveo, others), a plus.+ Experience working with eCommerce enterprise applications and/or CMS, ERP, CPQ, Portals, SSO, a plus.+ Experience delivering Portals/Communities on the Community Cloud platform, a plus.About Business UnitIBM Services is a team of business, strategy and technology consultants that design, build, and run foundational systems and services that is the backbone of the world's economy. IBM Services partners with the world's leading companies in over 170 countries to build smarter businesses by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence.Your Life @ IBMWhat matters to you when you're looking for your next career challenge?Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities - where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust - where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.Impact. Inclusion. Infinite Experiences. Do your best work ever.About IBMIBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.Location StatementFor additional information about location requirements, please discuss with the recruiter following submission of your application.IBM intends this job to be performed entirely outside of Colorado.Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.