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Service Reliability Engineer - Platform (354478BR)

Customer Service

Customer Service




IntroductionThis senior level position requires a high and deep knowledge on z/OS, z/WAS and CICS technologies. As a member of the TCIS Hybrid Cloud Infrastructure (HCI) organization, the Mainframe Specialist will use in-depth expertise to design and influence client decisions on Mainframe implementations. Tasks will include but not limited to support, implement and design of HCI projects, engage with clients in multiple sectors for TC&IS, configuration and installation reviews. You will become an escalation point for any client problem or issue. You will be responsible to interface directly with clients and help steer them towards solutions and designs consistent with the organization offerings to newer mainframe technologies and designs. Additionally, your expertise is needed to develop an HCI strategy for TC&IS use-cases that can be replicated across different client environments.Your Role and Responsibilities+ Advise clients on technical solutions to best meet their technical and commercial needs+ Build IBM technical capacity by demonstration and mentorship of others as Subject Matter Expert (SME)+ In-depth knowledge of Enterprise and/or Service provider needs+ Provide SME content for client RFP's+ Experience collaborating effectively across remote teams and time zones, and collaborating with Senior Technical Leaders+ Team with local IBM market teams, building credibility by example+ Ability to work cross culturallyRequired Technical and Professional Expertise+ A proven track record of architecture expertise on large-scale Cloud environments+ Minimum of 5 years IT operations and engineering experience+ 5 years on Mainframe technologies experience+ Strong understanding of z/OS, z/WAS and CICS technologies+ Ability to adapt quickly to changing technology requirements+ Strong system design background+ Strong communication, presentation, and documentation skills+ Able to navigate fast paced and rapidly evolving environments+ Leadership and Agile methodologies including also Continuous Integration PrinciplesPreferred Technical and Professional Expertise+ Experienced on setup and configuration of z/OS (JCL, SDSF, ISPF, TSO)+ Experienced on setup and configuration of Websphere for z/OS+ Experienced on setup and configuration of CICS, CICSPLEX (CICSPLEX SM WUI, CICSPLEX SM BAS, CICSPlex System Manager Workload Manager)+ Experienced on setup and configuration of z/Linux+ Knowledge on Virtualization solutions technologies+ Knowledge of monitoring tools SMP/E+ Experienced on RACF and SMP/E+ Experienced on z/OS and Websphere for z/OS tuning and performance checks+ Any background or experience in Cloud networking is desirable+ Self-motivated, driven+ Demonstrate Honesty and Integrity+ Attention to detail and meticulous concept of operation+ Confident in areas of expertise+ Strong appetite to learn+ Strong presentation skills to technical audience+ Willingness to travel if needed+ Motivated by high growth business environmentAbout Business UnitThe Business unit Technology, Consulting & Implementation Services (TC&IS) brings together professionals worldwide who advise, design, build, migrate and transform IT infrastructures, complex systems & architectures and fundamental services on which the world relies.Our organization is based on 6 practices in the world:- Hybrid Cloud Infrastructure Services- Cloud Migration & Modernization Services- NextGen Network & Edge Computing- Project Portfolio Management- Technology & Architecture Consulting- Cloud Advisory ServicesOur expertise is based on advice and the implementation of methods and solutions that support our clients during their digital transformations.Join us to identify each of these opportunities, grow within an organization focused on digital changes and thus co-create the future with our customers.Your Life @ IBMWhat matters to you when you're looking for your next career challenge?Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities - where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust - where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.Impact. Inclusion. Infinite Experiences. Do your best work ever.About IBMIBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.Location StatementFor additional information about location requirements, please discuss with the recruiter following submission of your application.Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.