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Service Coordinator (369813BR)

Customer Service

Customer Service




IntroductionAt IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.Your Role and ResponsibilitiesCurrently, we are looking for a Service Coordinator.The Service Coordinator in Capacity&Performance Process creates and analyzes capacity and performance reports, incidents, and threshold warnings (which indicate whether they are high or low levels utilization). The Service Coordinator validates that there is adequate IT capacity to meet required levels of service, verifying that resource capacity is optimized and providing communication to senior IT management on capacity and demand. The Service Coordinator advises the Capacity Manager and the Service Level Manager about appropriate service levels or service level options.**Additional benefits:**+ Internal and external training and certifications+ Upskilling programs, wide possibilities of skills' development+ Multisport card+ Private medical package (Medicover) and insurance package+ Fresh fruits in the office+ Cinema, ski, and mountain trips for IBMers+ Holiday camps for children+ Discounts for IBMers (for a wide range of services/products)+ Social Fund benefitsRequired Technical and Professional Expertise+ Knowledge in Service Management based on ITIL+ Good knowledge of Office including Excel and VBA.+ Basic knowledge of SQL+ Overall knowledge of Incident, Problem, and Change Management processes.+ Basic knowledge of Servers Technology is a plus,+ Knowledge in IT Service Delivery and Account Management+ At least 3 years in IT Services experiencePreferred Technical and Professional ExpertiseN/AN/AAbout Business UnitAt Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's a unique blend of bold new ideas and client-first thinking. If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS is the place for you!Your Life @ IBMWhat matters to you when you're looking for your next career challenge?Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities - where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust - where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.Impact. Inclusion. Infinite Experiences. Do your best work ever.About IBMIBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.Location StatementFor additional information about location requirements, please discuss with the recruiter following submission of your application.Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.