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Support Engineer & Customer Service (363485BR)

Customer Service

Customer Service




IntroductionSoftware Developers at IBM are the backbone of our strategic initiatives to design, code, test, and provide industry-leading solutions that make the world run today - planes and trains take off on time, bank transactions complete in the blink of an eye and the world remains safe because of the work our software developers do. Whether you are working on projects internally or for a client, software development is critical to the success of IBM and our clients worldwide. At IBM, you will use the latest software development tools, techniques and approaches and work with leading minds in the industry to build solutions you can be proud of.Your Role and ResponsibilitiesWho you are:At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.What you'll do:+ As an OEM Customer Facing Support Engineer you will:+ Participate in an agile, collaborative environment to interact with our highly valued customers to provide IBM's world class support and customer service.+ Impact the customer experience by aiding in the resolution of complex business problems for the world's leading clients.+ Interact directly with the customer to understand and troubleshoot issues, collect data, and elicit detailed requirements+ Engage technical teams to provide innovative solutions across multiple industries and sectors as well as governments and agencies.+ Work with multiple industry leading software vendors in support of multi-faceted customer solutions.How we'll help you grow:+ General skills+ Good written and verbal communication skills.+ Ability to work with larger global teams when needed a/c time-zones.+ Ability to handle high pressure situation.+ Ability to independently and incrementally improve technical skills.+ Interact with Product L2 & Customer through Salesforce or similar such CRM tools.+ Ability to drill down customer issue into a simplistic Java test case.+ You'll have access to all the technical and management training courses you need to become the expert you want to be.Required Technical and Professional Expertise+ You are highly motivated and have a passion for supporting great products.+ You thrive on collaboration, working side by side with people of all backgrounds and disciplines, and you have very strong verbal and written communication skills.+ You are great at solving problems, troubleshooting, and identifying solutions to complex technical issues.+ You have a basic understanding of software applications, solutions, and implementations.+ You can remain organized in a fast-paced environment+ You have an attention to detail, particularly for administrative tasks and processes+ You are flexible in adjusting your work schedule to assist with critical customer outages, contributing to our mission of supporting all of our customers around the world, 24x7+ Knowledge of programming languagesPreferred Technical and Professional Expertise+ B.E/B.Tech/M.C.A. from reputed colleges with 0-4 years work experience+ Excellent analytical and problem-solving skills+ Expert C and C++ or Java programming skills+ Good knowledge of operating systems internals and systems programming+ Very good communication skills - both oral and written+ Ability to learn quickly and explore new technical areas independentlyNAAbout Business UnitIBM's Cloud and Cognitive software business is committed to bringing the power of IBM's Cloud and Watson/AI technologies to life for our clients and ecosystem partners around the world. IBM provides you with the most comprehensive and consistent approach to development, security and operations across hybrid environments-with complete software solutions for business and IT operations, development, data science, security, and management. Our experts and software capabilities help organizations develop applications once and deploy them anywhere, integrate security across the breadth of their IT estate, and automate operations with management visibility. With IBM, you also have access to new skills and methods, governance and management approaches, and a deep ecosystem of industry experts and partners.Your Life @ IBMWhat matters to you when you're looking for your next career challenge?Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities - where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust - where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.Impact. Inclusion. Infinite Experiences. Do your best work ever.About IBMIBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.Location StatementFor additional information about location requirements, please discuss with the recruiter following submission of your application.Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.