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Customer Service

Customer Service




IntroductionAt IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.Your Role and ResponsibilitiesEmployees in this specialty should have knowledge in SAPHR Management System.This will be key as they execute the different key Human Resource Delivery processing activities such as Data Maintenance and Payroll. This knowledge coupled with their understanding of client-specific policy is essential for Human Resources Delivery specialties. Should an issue be identified, employees will need to reach out to upstream and downstream processes to resolve the issue. A good understanding of the end to end HRMS System and Process will allow them to navigate through these dependencies seamlessly.There may be occasions when employees will be required to perform system testing.Qualification & Skills:HRGraduate / Post Graduate (MBA HR is preferred)Excellent communication skills in English both oral & written3-7 years over all experience with minimum of 2-5 years in Employee Data Management & Issue Resolution for any International IT / ITES CompanyHas good knowledge of EDM related processesStrong knowledge of MS ExcelAbility to manage multiple, diverse priorities under time pressure to meet key customer and financial deadlinesAbility to pre-empt potential issues and reprioritize work to meet ever changing needs of customers both internal and external; proactively follows up with key customers on resolution and action plansAbility to think through complex issues and situations and develop robust, well thought out solutions which meet the need of the businessAbility to trouble-shoot and implement changes in his/her processes; ability to identify major areas of concern regarding compliance to travel policy as well as recommend measures to address identified exceptions; ability to analyse and present travel spending data in a way that will provide optimum benefits to the businessEffectively Works with Others -Works well with internal customers and external suppliers and can positively influence others in problem solving and work process improvementsExcellent Customer Service skills -ability to communicate to all people at all levels within the organization. Must have the ability to resolve difficult customer service issuesHigh degree of numeracy skills with meticulous attention to detailsTeam work -the ability to work well within the team is key to this roleRole & Responsibilities:Inputs and processes employee data in the HR System to provide accurate and timely information to a variety of HR ServicesInterface with customers to resolve questions and issues regarding compensation administration/processesProvides data for any internal business controls team as requiredEnsure compliance to the client's existing standardsMandatory:Should have a valid passportShould have excellent communication skills (oral & written) in EnglishShould have strong MS Excel KnowledgeShould be open to working in MEA Shifts (Sunday to Thursday: 5.30pm IST -2.30am ISTRequired Technical and Professional ExpertiseCheck the Role & Responsibilities partPreferred Technical and Professional ExpertiseNoneAbout Business UnitIBM Services is a team of business, strategy and technology consultants that design, build, and run foundational systems and services that is the backbone of the world's economy. IBM Services partners with the world's leading companies in over 170 countries to build smarter businesses by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence.Your Life @ IBMWhat matters to you when you're looking for your next career challenge?Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities - where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust - where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.Impact. Inclusion. Infinite Experiences. Do your best work ever.About IBMIBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.Location StatementFor additional information about location requirements, please discuss with the recruiter following submission of your application.Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.