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Windstream Services, LLC

Remote Digital/Customer Experience Consultant (21000413)

Customer Service

Customer Service

Yearly

No

New York, United States

Windstream is a leading provider of advance network communications and technology solutions for consumers, small businesses, enterprise organizations and carrier partners across the U.S.*About the Role:*As a digital experience product manager, you will work as a member of an innovative, fast-paced team responsible for the digital vision and strategy goals at Windstream.If youre passionate about digital experiences that wow customers while working with an amazing group of people, then you'll fit right in.*What Youll Do:* * Build a best-in-class digital experience to delight our customers and elevate brand loyalty while interacting with our digital assets. * Assist our customers to shift their interactions with Windstream to digital technology, supported with secure and user focused onboarding processes. * Analyze and survey each touchpoint of the customer journey to ensure it is not only effective but also engaging. * Collaborate with cross functional team of developers, UI/ UX professionals, graphic designers, Q/ A experts, and marketers to crowd source ideas and recommendations to develop new functionality that will deliver a competitive edge. * Plan, write and develop digital content, such as online guidance, community posts, training, and blogs. * Analyze behavioral mapping across platforms to optimize of the user experience. * Perform business validation to ensure newly developed functionality meets all user acceptance criteria. * Identify truly innovative product features that deliver a competitive advantage and an exceptional user experience.*Do You Have?* * Minimum of 5 years experience in Marketing, Product/Systems Development/Management, BA/PM. * Bachelor's degree in Business, Marketing, IT, or related field. * Excellent written and verbal communication skills with a proven ability to influence cross-functional teams without formal authority. * Ability to work independently with limited supervision from requirements to development delivery. * Efficiently work under pressure to meet deadlines, and when necessary stretch extra hours to complete assigned task. * Familiarity with the Software Development Life Cycle (SDLC), agile and telecommunications industry products and services a plus. * Digital assets include Customer Portals, Live Chat Messaging, AI Bot Technology, Mobile Apps, Communities, Email/SMS Notifications, Platform Integration, and Online Product Management Tools*Even Better: * * Mobile B2B, service delivery, eCommerce, and order management experience. * Experience conceptualizing and managing online portals. * UI/UX Design and usability knowledge. * Experience with current and emerging intranet and extranet portal technologies.*Our Benefits:* * Medical, Dental, Vision Insurance Plans * 401K Plan * Health & Flexible Savings Account * Life and AD&D, Spousal Life, Child Life Insurance Plans * Educational Assistance Plan * Identity Theft, Legal, Auto & Home and Pet Insurance * https://windstreambenefits.comWindstream is an equal opportunity employer. At Windstream, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard torace, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, and Veteran status.The diverse voices of our employees fuel our innovation and our inclusive culture. Employment at Windstream is subject to post offer, pre-employment drug testing.#LI-BG1IND123Do You Have? * Minimum of 5 years experience in Marketing, Product/Systems Development/Management, BA/PM. * Bachelor's degree in Business, Marketing, IT or related field. * Excellent written and verbal communication skills. * Excellent teamwork skills. * Proven ability to influence cross-functional teams without formal authority. * Ability to work independently with limited supervision from requirements to development delivery. * Efficiently work under pressures, deadlines, and when necessary stretch extra hours to complete assigned task. * Familiarity with the Software Development Life Cycle (SDLC), agile and waterfall development, telecommunications industry and products a plus.Even Better: * Mobile B2B experience. * Experience conceptualizing and managing online portals. * eCommerce experience. * UI Design and usability experience. * Experience with current and emerging intranet and extranet portal technologies. * Experience with web-based solutions, virtualization and application development.Our Benefits: * Medical, Dental, Vision Insurance Plans * Identify Theft, Legal, Auto & Home and Pet Insurance * 401K Plan * Health & Flexible Savings Account * Life and AD&D, Spousal Life, Child Life Insurance Plans * Educational Assistance Plan*About US*:Windstream Holdings, Inc., is a leading provider of advance network communications and technology solutions for consumers, small businesses, enterprise organizations and carrier partners across the U.S.**Primary Location:** **US-New York-Rochester***Job Category:** **Customer Service****Requisition ID:** *21000413***Other Locations:** *US-New York-Buffalo, US-Colorado-Denver, US-Texas-Dallas, US-North Carolina-Charlotte, United States, US-South Carolina-Greenville, US-Washington-Seattle, US-Pennsylvania-King of Prussia, US-Texas-Virtual Office TX 1.00, US-Michigan-Charlotte, US-District of Columbia-Washington, US-California-Los Angeles*Employment at Windstream is subject to post offer, pre-employment drug testing. Equal Opportunity Employer including minority/female/disability/veteran; Without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status. Windstream is a drug-free workplace.