Job Details
Windstream Holdings Inc
Major Customer Advocate
The Major Customer Advocate is responsible for providing service and value to Windstreams customers and partners. The Customer Advocate accomplishes this by proactively reaching out to his/her account base as well as answering any and all questions from both internal and external customers regarding the customers needs.*Detailed Description:* * Provides high quality and responsive account support * Assists customers in adding , moving, or changing services * Proactively conducts frequent Account Checkups and Invoice Reviews * Properly documents activities involving customer accounts in the appropriate systems * Learns and adheres to Company and Departmental Policies and Procedures * Is responsible for all customer up-sales, account and revenue retention, and renewals * Collaborates with WIN partners regarding customers needs and opportunities * Introduces customers to the value of new products and services * Maintains customer information in all WIN systems * Develops and maintains sustainable customer relationships * Assists overall WIN team when needed in regard to customer related requestsMinimum Requirements:Bachelors Degree and 9 years professional level job related experience (outside, direct sales experience); OR 13 years professional level equivalent related experience.**Primary Location:** **US-Illinois-Chicago***Job Category:** **Sales****Requisition ID:** *20004044*Employment at Windstream is subject to post offer, pre-employment drug testing. Equal Opportunity Employer including minority/female/disability/veteran; Without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status. Windstream is a drug-free workplace.