Customer Service Specialist ( R-00053059 )
Would you like to be part of a growing team where you can learn about the mortgage industry?
Would you be interested in more than (2) weeks of PTO and 10 paid holidays during your first year?
Would you like to have access to benefits on day one including medical and dental insurance, and 401K?
We also offer the potential to Work at Home during the COVID-19 pandemic following training. Employee discounts are also available
Leidos is currently seeking a full-time customer service specialist to support the US Department of Housing and Urban Development (HUD), Office of Single Family Housing in their mission to create strong, sustainable, inclusive communities and quality affordable homes for all.
Respond to calls and emails from the public on housing and FHA mortgages
Use a knowledge base and follow standard operating procedures (SOP) to respond to requests
Document your communications in our database
2 years of customer service experience with a High School diploma.
Experience working in a fast paced call center environment, preferred.
Must be able to adapt and learn quickly.
Must be able to obtain a Public Trust Security clearance, which includes a credit check and background investigation.
Must be able to work a flexible schedule, including the closing shift, which is 11:30am to 8pm.
Ability to navigate a computer content management system and related web sites.
Strong written and verbal communication skills.
Excellent dependability and time management skills.
**This position is covered under the Service Contract Act and is subject to minimum wage requirements as well as the minimum Health and Welfare benefit. Leidos ensure that all provisions are met through their wages and benefits**
Leidos is a Fortune 500™ company aimed at embracing and solving some of the world’s most pressing challenges. Through science and technology, Leidos makes the world safer, healthier and more efficient.
Our Civil Group offers an array of exciting career opportunities for the best IT, energy, logistics and engineering professionals.
We value and support the well-being and mobility of our employees with competitive benefit packages, complementary e-learning training, work-life flexibility, an exciting External Referral Program, and a diverse, inclusive and ethical work place. In fact, in 2020, Leidos was ranked as one of the “World's Most Ethical Companies” by the Ethisphere Institute for the third consecutive year.External Referral Bonus:EligiblePotential for Telework:Yes, 25%Clearance Level Required:NoneTravel:NoScheduled Weekly Hours:40Shift:DayRequisition Category:ProfessionalJob Family:SCA General ClerkPay Range: