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Job Details


Leidos

Infrastructure Service Lead ( R-00053997 )

Customer Service

Customer Service

Yearly

No

Colorado Springs, Colorado, United States

Description

Job Description:

Leidos is seeking a System Administrator to support a large enterprise IT contract for the DOD, ISEO. The System Administrator will support operations across multiple geographic locations. The System Administrator provides systems and software operations and maintenance support in a large network enterprise, multi-enclave environment. This individual will work in a team environment to ensure mission needs are met and ensure functionality of capabilities of customers.

** This position is for Mid-Shift weekends (12 hours from 1600 to 0400 Saturday and Sunday night to start - with change to 1800 to 0600 in the near future. They will work Mids 2 days during the week from 2200 to 0600 (we are flexible as to which day.) **

This role requires an individual that is technical, customer oriented and familiar with using desktop software applications such as web browsing and client software, and IT Service Management software. This individual should be detail oriented in order to capture customer inquiries appropriately. Role requires excellent oral and written communication skills. This role is responsible for interacting with customers to handle service inquiries and problems. Duties include examining highly complex customer problems and suggesting and implementing appropriate corrective action to initiate a repair or return, troubleshoot in Windows, Macintosh, and UNIX desktop operating systems (think or virtualized clients) imaging, desktop applications, user profiles, and general system problems. This role analyzes recurring problems and initiates solutions for preventing reoccurrence. Individuals in this role may be required to remotely log into the end users' endpoint (desktops and/or servers) in order to perform technical software configuration, rebooting, and other remedial actions.

Primary Responsibilities

  • Experience with interacting with customers to handle service inquiries and problems.

  • Provide support implementation, troubleshooting and maintenance of IT systems. Rapidly distinguish isolated user problems from enterprise-wide application/system problems.

  • Coordinate with customers and stakeholders to collect data, conduct analysis, develop, and implement solutions associated with incident tickets and requirements.

  • Develop solutions to complex technical issues.

  • Provide follow-up reports (technical findings, feedback, resolution steps taken) for root cause analysis, engineering technical assessment and process improvement initiatives.

  • Support customer requirements in a 24/7/365 environment on a night shift schedule.

  • Update operations and maintenance documentation for 24/7/365 personnel.

Basic Qualifications

  • Foundation of knowledge around AWS cloud services and the cloud ecosystem

  • Experience with Tier 2 system administration

  • Experience with Scripting/Automation

  • Experience troubleshooting issues in a growing environment

  • Experience with log reviews, incident analysis, and identification of issue trends

  • Experience with server patch management methodologies

  • Time management skills

  • Strong oral and written communications skills

  • Track record of working effectively within a team, and support to peers toward improved processes and results

  • Experience with support ticket management systems

  • Must be able to work a night shift

  • Candidate must, at a minimum, meet DoD 8570.11- IAT Level II certification requirements (currently Security+ CE, CCNA-Security, GSEC, or SSCP)

  • The candidate must have Bachelor’s Degree with 4-8 years or Master’s Degree with 2-6 years of prior relevant experience

  • Due to the nature of the government contracts we support, US Citizenship is required.

  • TS/SCI with CI Poly required for Position.

External Referral Bonus:Eligible

Potential for Telework:No

Clearance Level Required:Top Secret/SCI with Polygraph

Travel:No

Scheduled Weekly Hours:40

Shift:Night

Requisition Category:Professional

Job Family:Systems Administration

Pay Range:Pay Range $65,000.00 - $100,000.00 - $135,000.00