Job Details
Customer Service Operations Support Administrator
Customer Service Operations Support Administrator - ( 2105886 )
Description
We are the world’s learning company with more than 24,000 employees operating in 70 countries. We combine world-class educational content and assessment,powered by services and technology, to enable more effective teaching and personalized learning at scale. We believe that wherever learning flourishes so do people.
The Order Processor is responsible for providing exceptional customer service to Pearson VUE customers (internal and external) through efficient, accurate, and engaging interactions in a highly structured contact center environment handling emails and phone calls.
PRIMARY RESPONSIBILITIES
50% - Email processing 25% - Inbound customer service phone calls 15% - Order fulfillment 10% - Other duties as assignedPearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.
Qualifications
REQUIRED KNOWLEDGE AND EXPERIENCE
Education and Experience:
- High school diploma or equivalent required
- Six months customer service experience required
Skills, Knowledge and Abilities:
- Active listening skills
- Capable of applying sound judgment and critical thinking
- Strong interpersonal skills and ability to convey concern and empathy towards customers
- Ability to build and maintain positive working relationships
- Strong data entry skills
- Ability to demonstrate reliability and responsibility to ensure departmental needs are consistently met
- Strong time management skills
PREFERRED KNOWLEDGE AND EXPERIENCE
Education and Experience:
- One year customer service experience preferred
Skills, Knowledge and Abilities:
- Excellent oral and written communication skills
- Multi-tasking abilities
- Working knowledge of Microsoft Word and Excel
- Proficiency navigating multiple computer systems concurrently
- Organizational skills and strong attention to detail
- Competence in efficiently and effectively locating and utilizing resources to resolve customer issues
- Capacity to learn and adapt in a fast-paced environment
Primary Location : US-MN-Bloomington
Work Locations :
US-MN-Bloomington-5601 Green Valley
5601 Green Valley DriveSuite 220Bloomington55437
Job : Customer Service
Organization : Assessments VUE
Employee Status : Regular Employee
Job Type : Standard
Job Level : Entry Level
Shift : Day Job
Travel : No
Job Posting : Apr 28, 2021
Job Unposting : Ongoing
Schedule: : Full-time Regular
Req ID: 2105886