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Job Details


Pearson Education

Customer Service Operations Support Administrator (2105886)

Customer Service

Customer Service

Yearly

No

Minneapolis, Minnesota, United States

Customer Service Operations Support Administrator - ( 2105886 )

Description

We are the world’s learning company with more than 24,000 employees operating in 70 countries. We combine world-class educational content and assessment,powered by services and technology, to enable more effective teaching and personalized learning at scale. We believe that wherever learning flourishes so do people.

The Order Processor is responsible for providing exceptional customer service to Pearson VUE customers (internal and external) through efficient, accurate, and engaging interactions in a highly structured contact center environment handling emails and phone calls.

PRIMARY RESPONSIBILITIES

50% - Email processing 25% - Inbound customer service phone calls 15% - Order fulfillment 10% - Other duties as assigned

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.

Qualifications

REQUIRED KNOWLEDGE AND EXPERIENCE

Education and Experience:

  • High school diploma or equivalent required
  • Six months customer service experience required

Skills, Knowledge and Abilities:

  • Active listening skills
  • Capable of applying sound judgment and critical thinking
  • Strong interpersonal skills and ability to convey concern and empathy towards customers
  • Ability to build and maintain positive working relationships
  • Strong data entry skills
  • Ability to demonstrate reliability and responsibility to ensure departmental needs are consistently met
  • Strong time management skills

PREFERRED KNOWLEDGE AND EXPERIENCE

Education and Experience:

  • One year customer service experience preferred

Skills, Knowledge and Abilities:

  • Excellent oral and written communication skills
  • Multi-tasking abilities
  • Working knowledge of Microsoft Word and Excel
  • Proficiency navigating multiple computer systems concurrently
  • Organizational skills and strong attention to detail
  • Competence in efficiently and effectively locating and utilizing resources to resolve customer issues
  • Capacity to learn and adapt in a fast-paced environment

Primary Location : US-MN-Bloomington

Work Locations :

US-MN-Bloomington-5601 Green Valley

5601 Green Valley DriveSuite 220

Bloomington55437

Job : Customer Service

Organization : Assessments VUE

Employee Status : Regular Employee

Job Type : Standard

Job Level : Entry Level

Shift : Day Job

Travel : No

Job Posting : Apr 28, 2021

Job Unposting : Ongoing

Schedule: : Full-time Regular

Req ID: 2105886