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Job Details


Leidos

Field Service Technician ( R-00055114 )

Customer Service

Customer Service

Yearly

No

Carlisle, Pennsylvania, United States

Description

Job Description:

At Leidos, everything we do is built on our commitment to do the right thing for our customers, our employees, and our communities. Learn more about the values and culture that are the foundations of our business. Our mission is to make the world safer, healthier, and more efficient through information technology, engineering, and science. We offer a robust benefits package including competitive salaries; company matching 401K Retirement Plan; comprehensive medical, dental and vision coverage; flexible work schedule to allow for life/work balance; tuition reimbursement and more.


The Defense Group of Leidos has an immediate opening for a Field Service Technician located in Carlisle, PA.


The Field Service Technician at Carlisle Barracks site will work as an extension of the system support technicians located at the Pentagon and will have the ability to work independently and resolve incidents before reaching back for support. Regular travel (20%) to off-site locations will be required.

Primary Responsibilities

  • Provide Tier I and II support at remote field and garrison sites.

  • Perform server and desktop installation, basic cabling, and systems administration of desktop and server systems connected to local and wide area networks (LANs and WANs).

  • Document incident resolution procedures and standard operating procedures.

  • Maintain documentation of incident status in incident database tools (e.g. Remedy and SCSM).

  • Contribute to the integrity of the systems, plan for and respond to service outages and other problems.

  • Participate in organizations change management process.

  • Analyze and resolve network, hardware, and software problems.

  • Provide desktop system management involving account monitoring, security, Operating System installation, and other local area system and desktop administration related functions.

  • Document incidents, status and resolution in the G2’s trouble ticket system.

  • Perform troubleshooting on many types of hardware and software.

Basic Qualifications

  • BS degree and 2-4 years of relevant technical experience in the administration of networked desktop and server systems. Additional years of experience may be considered in lieu of a degree.

  • Experience maintaining Windows 10 or higher.

  • Experience with BMC Remedy.

  • Current DoD 8570.01 IAT II baseline certification, CompTIA Security+ce.

  • Current Computing Environment certification, MTA

  • Active TS SCI security clearance

Preferred Qualifications

  • CompTIA Server+ certification.

  • Experience maintaining Server 2012/2016 platforms.

  • MCSA: Server 2012/2016.

External Referral Bonus:Eligible

Potential for Telework:No

Clearance Level Required:Top Secret/SCI

Travel:Yes, 25% of the time

Scheduled Weekly Hours:40

Shift:12 Hour Shift Pattern

Requisition Category:Professional

Job Family:Field Services

Pay Range: