Billing Customer Service Rep

Billing Customer Service Representative

Chubb is the world’s largest publicly traded property and casualty insurer. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

Responsibilities:

- Provide timely customer service to incoming telephone calls in an automated call delivery environment

- Assume ownership and respond to customer (internal/external) billing correspondence, complaints and inquiries in an efficient, accurate and professional manner to achieve an optimal outcome

- To ensure complete resolution of all customer inquiries; may need to coordinate end to end service with other business partners

- Effectively navigate multiple systems and applications to research, analyze and resolve customer inquiries

- Work effectively in a team environment using professional interpersonal and communication skills

-Comply with all internal procedures and practices while demonstrating the ability to meet service performance and quality standards.

- Develop basic knowledge of Property and Casualty insurance principles and company products

- Know and comply with corporate policies, regulatory standards (SOX), internal business processes (PCI) and procedures while processing work and meeting/exceeding service performance and quality standards

- Utilize basic understanding of product & underwriting guidelines

- Ability to acquire new knowledge, demonstrates insight into problems, apply good business judgement and maintain a high level of professional integrity.

- As business priorities change, support other teams and process transactions as needed

- Complete assignments and other duties as assigned

- Maintain assigned performance standards within a fast-paced environment