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Job Details


Leidos

Service Desk Technician (Part Time) ( R-00060260 )

Customer Service

Customer Service

Yearly

No

Clinton, Mississippi, United States

Description

Job Description:

Leidos is hiring a part time Service Desk Technician in Clinton, MS to work 20 hours a week (schedule options below). This position will support several customers within the Department of Justice. The program provides a range of IT services, including help desk, deskside support, Windows workstation engineering and maintenance, managed print services, ITSM, Active Directory services, and video conferencing, among others.

Schedule Options:
Monday and Tuesday - 8am to 6pm – OR –
Mon, Tues, Thurs, Fri – 8am to 1pm

*Two week training in the office, with potential to work from home (during COVID) after that*

Primary Responsibilities Include:
• Handle Tier 1 help desk escalations through tickets or phone
• Follow up on outstanding requests and ensure timely resolution
• Create accounts and configure hardware as part of on-boarding process
• Support mobility devices
• Other duties may be added and/or assigned as needed

Requirements:
• High School Diploma or equivalent with 2+ years of applicable work experience.
• Successful completion of a Public Trust security clearance investigation, prior to your start date with Leidos.
• Ability to maintain Public Trust security clearance.
• US Citizenship.
• Experience supporting Windows 7, Windows 10, and MS Office 2013.
• Experience using SNOW or a similar ticketing system.
• Strong analytical and follow through skills.
• Strong verbal and written communications skills.
• Ability to coordinate and get cooperation from multiple areas within IT to accomplish assignments.
• Ability to work well independently on defined tasks.
• Ability to work well as part of a team.

Preferred Qualifications:
• Public Trust clearance with DOJ - ATF
• Previous Service Desk Experience
• Ability to run reports

Leidos is a Fortune 500™ company aimed at embracing and solving some of the world’s most pressing challenges. Through science and technology, Leidos makes the world safer, healthier and more efficient. Our Civil Group offers an array of exciting career opportunities for the best IT, energy, logistics and engineering professionals.

External Referral Bonus:Ineligible

External Referral Bonus $:

Potential for Telework:No

Clearance Level Required:None

Travel:No

Scheduled Weekly Hours:20

Shift:Day

Requisition Category:Professional

Job Family:Customer Support

Pay Range: