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Job Details


Bilingual (Spanish/English) Customer Service Specialist ( R-00061679 )

Customer Service

Customer Service



Albuquerque, New Mexico, United States


Job Description:

Would you like to work where you can make a difference helping home owners, home buyers and the lending industry?

Would you like to enjoy the following benefits?

  • Accrue more than (2) weeks of PTO during your first year

  • Ten paid government holidays

  • Access to benefits on day one including medical and dental insurance, and 401K

  • Ongoing training to support your success

  • Employee Discounts

Do you have excellent customer service and interpersonal skills?

Do you have strong technical skills and the ability to work in multiple systems and databases?

Would you like to increase your knowledge of the mortgage industry?

If you answered “yes” to these questions then we have the career for you.

Leidos is currently seeking a full-time customer service call center representative to support the US Department of Housing and Urban Development (HUD), Office of Single Family Housing in their mission to create strong, sustainable, inclusive communities and quality affordable homes for all.

You will:

  • Respond to calls and emails from the public on housing and FHA mortgages

  • Use a knowledge base and follow standard operating procedures (SOP) to respond to requests

  • Document your communications in our database

Basic Qualifications:

  • 2 years of contact/call center experience with a High School diploma or equivalent.

  • Must be fluent in English and Spanish (both written and verbal).

  • Must be able to adapt and learn quickly.

  • Must be able to obtain a Public Trust Security clearance, which includes a credit check and background investigation.

  • Must be able to work a flexible schedule, including the closing shift, which is 9:30am to 6pm.

  • Must have the ability to navigate a computer content management system and related web sites.

  • Strong written and verbal communication skills.

  • Excellent dependability and time management skills.

**This position is covered under the Service Contract Act and is subject to minimum wage requirements as well as the minimum Health and Welfare benefit. Leidos ensure that all provisions are met through their wages and benefits**

External Referral Bonus:Eligible

External Referral Bonus $:300

Potential for Telework:No

Clearance Level Required:Public Trust


Scheduled Weekly Hours:40


Requisition Category:Professional

Job Family:SCA General Clerk

Pay Range: