Service Repair Test Technician

Under general supervision, receive, ship and/or coordinate product repairs that may include Loaners, Certified Pre-Owned, customer owned units and all other related products in order to contribute to the completion of a variety of product models. Adheres to safety, quality and quantity standards and follows directions and procedures to meet product and customer specifications.

Education and Special Trainings:

Required:

• HS Diploma or G.E.D.

Qualifications and Experience:

Required:

• Basic math and writing skills.
• High Attention to detail required.

Preferred:

• Certified OJT trainer of other employees
• SAP experience
• Excel experience
• Purchase order management experience

Physical/Safety/Mental Requirements

• Medium work: Exerting up to 50 pounds of force occasionally and/ or up to 20 pounds of force constantly to move objects.
• Must wear required PPE and adhere to all safety requirements.
• Must be able to hear and respond to safety alarms, pages and directives.
• Performs repetitive to frequent tasks using standard procedures, tools, and equipment.
• The ability to receive, stock, and/or ship small objects or component parts.
• Uses a variety of tools that may include, but are not limited to: computers, manual and power hand tools, pneumatic tools, test equipment, presses, and measuring and cutting devices.
• Must have very good visual acuity to determine accuracy, neatness, and thoroughness of the work assigned.
• Requires coordination of eye, hand and foot movement with ability to meet cognitive demands.
• Job demands include prolonged standing, walking, moving from one work site to another, ability to function in narrow aisles and passageways
• Job demands include occasional stooping, kneeling, crouching, bending, sitting
• Must be able to follow detailed instructions.
• Must be able to complete detailed documentation accurately.
• Must be able to observe and correct minute inconsistencies.
• Must be able to communicate simple deficiencies/defects.
• Must be able to communicate process deficiencies to leadership or Engineering personnel.

Job Knowledge/Essential Duties & Responsibilities:

• Demonstrates the ability to rectify problems encountered, highlights the issue immediately, and seeks assistance from the relevant support staff.
• Effective grasp of job duties.
• May work from engineering drawings and/or follow documented instructions.
• May work from verbal instruction.
• Will be required to comply with documentation procedures.
• Demonstrate acceptable dependability.
• Maintain orderly, compliant workstation.
• On-time completion of all required training.
• Understands and follows Handbook rules and code of conduct
• Understand and uses material flow process accurately and shares insight on improvement suggestions.
• Ability to do all inventory transactions systematically and physically.
• Ability to use independent judgement to resolve non-routine issues.
• Ability to do cycle count administration and expose any problems related to cycle counts.
  

Versatility:

• Responds adequately in regards to most new situations. Average instruction required.
• Willing and able to train and work on various work centers/processes within the unit.
• Willing and able to train others to work on various work centers/processes within the unit.
• Works well within a team environment.

Productivity:

• Output consistently meets productivity and/or service level goals with minimal overtime.
• Enables and empowers 100% attainment to established cycle time standards.
• Complete receipt, storage, and shipment of all product.
• Helps other team members during downtime.

Continuous Improvement/ Initiative:

• Supportive member of the team and contributes in a manner appreciated by the support staff. Steady and reliable. Requires little direction and shows good planning to keep busy. Shows good initiative in seeking better ways. Prioritizes work/tasks to increase value for the team and business. Actively participates in MDI and problem solving.

Engagement/ Attitude:

• Demonstrates a positive attitude, is flexible, and interacts well with colleagues. Supports team and other Business Functions where required. Helpful and cooperative. Shows willingness to improve.
• Actively engages with team members. Sets a professional and productive example for new team mates. Communicates and elevates issues.