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Customer and User Engagement Intern ( R-00063017 )

Customer Service

Customer Service



Reston, Virginia, United States


Job Description:

Leidos is seeking a Customer and User Engagement Intern in Reston, VA.

We are the Chief Information Office (CIO) Services Customer and User Engagement team at Leidos. We provide Leidos employees with the information and support they need to make their IT experience efficient and effective. We are an internal-facing team that provides communications, engagement, training, documentation, usability support for all facets of IT.

We are a creative and hardworking team. We help our fellow employees, whether it be through preparing them for a new system via communications and training, providing support on an existing system, or improving processes so that they can focus on their business objectives. We are seeking an intern to support us in improving our employees' experiences with IT services.

-Are you passionate about creating a positive user experience for consumers of IT services?
-Do you want to work in a dynamic role that blends communication, training, IT, psychology, customer service, writing and UX?
-Do you have a knack for translating tech-speak into language that non-technical people can understand?
-Are you interested in working on a corporate IT team whose focus is on supporting employees across a global enterprise?
-Would you like to work for a company whose mission it is to make the world safer, healthier and more efficient through information technology, engineering, and science?
You are a student in the Communications, Technical Writing, or User Experience field that wants to learn more about IT and the people side of technology. As a writer, you can review, edit and organize content and make it easy to find and easy to understand.

You will learn how to apply Organizational Change Management principles to IT implementations to help employees and users more easily adopt to changes. You will work with a geographically dispersed team of IT project managers, service lifecycle managers, executives and engineers to all user-facing aspects of the CIO Organization.

We are looking for someone who is a critical thinker and a self-starter. You maintain a positive attitude and are a standout colleague. A keen eye for details, especially when it comes grammar and spelling, is required. If you are passionate about developing impactful user experiences, we have the internship for you.

-Work with team members to design simple training, communications, user experience and engagement activities for rolling out new IT services to Leidos employees.
-Help to implement and embed usability into all IT projects and throughout the core of the IT Services organization by applying processes and methodologies.
-Support content management of all IT content on the Leidos intranet and revise, rewrite, and reorganize it as necessary and work with managers, engineers, and developers to write and review it to ensure it is usable.
-Support technical writers on standards, processes, style guides and developing documentation.
-Provide customer support to employees with IT questions and develop meaningful content about IT to publish on the intranet on common questions.
-Support other team members as required with meeting logistics and coordination.
-Work with other IT resources to identify employee impacts resulting from IT changes and develop strategies to mitigate the impacts.

-Pursuing a Degree in Communications, Technical Writing, User Experience, IT, Psychology or equivalent, with a minimum 3.0 GPA.
-Strong oral and written communication skills.
-Ability to work well with others and under deadlines.
-Ability to multi-task across many different projects.
-Knowledge of MS office programs.
-U.S. Citizenship is required.

-Desire a career in marketing, communications, business development, or related fields.
-Experience with customer service, technical writing, usability, training, context management, and/or UX.

External Referral Bonus:Ineligible

External Referral Bonus $:

Potential for Telework:No

Clearance Level Required:None


Scheduled Weekly Hours:40


Requisition Category:Intern

Job Family:Intern Technical

Pay Range: