Customer Service Operations Support Assistant

The Customer Service Representative/Processing Agent is responsible for processing a high volume of transactions for State Regulatory Agency Licensing and Certification Programs. The Customer Service Representative/Processing Agent executes the application process in accordance with the business rules established by the respective regulatory agency or department. This includes application processing that may include license issuance, ensuring educational requirements are met, scheduling exams, scoring exams and guiding/assisting candidates and licensees via written and oral communication

PRIMARY RESPONS I BILITIES

Application An a lysis/Pr o cessing

• Analyzes application informationand documentation for licensure/certificationto ensure compliance with business rules set forth by theregulatory agency
• Requires thorough knowledgeof thebusiness rulesforamultitude of services and license types
• For the Insurance P r_ _ogram: includesindividual andagency continuation,individual andagencynewlicense,miscellaneous requests andapplication certification
• For the Bail Bond and Collection Agency P_ _rog ra ms: requiresanalysis and processing ofall incoming applications, according to thebusinessrules establishedby the regulatory agency
• Requires thorough knowledgeof thebusiness rulesforamultitude of services and license types
• Additional tasks may include the issuance of individual certificate/licensefor candidateswhorequireexception processing

Cu s tomer Se r v ice

• First point ofcontact for candidate/producerinformation
• Providesaccurateandthoroughinformationto thecustomerbasethrough both verbal and writtencommunication
• Mustretain anin-depth knowledgeofbusinessrulesset forth by therespective regulatory agency to accurately guidecandidatesand licensees

Education and Experience:

• Highschooldiplomaorequivalent required
• 1year ofexperienceinahighvolume transaction processing environment
• 1 year of customer service experience
• Strongdata entry experience

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Job: CUSTOMER SERVICE

Organization: Assessments VUE

Schedule: FULL_TIME

Req ID: 2112932