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Job Details

Pearson Education

Customer Service Operations Support Assistant (2112933)

Customer Service

Customer Service



Raleigh, North Carolina, United States

The Customer Service Representative/Processing Agent is responsible for processing a high volume of transactions for State Regulatory Agency Licensing and Certification Programs. The Customer Service Representative/Processing Agent executes the application process in accordance with the business rules established by the respective regulatory agency or department. This includes application processing that may include license issuance, ensuring educational requirements are met, scheduling exams, scoring exams and guiding/assisting candidates and licensees via written and oral communication


Application An a lysis/Pr o cessing

  • Analyzes application informationand documentation for licensure/certificationto ensure compliance with business rules set forth by theregulatory agency
  • Requires thorough knowledgeof thebusiness rulesforamultitude of services and license types
  • For the Insurance P r_ _ogram: includesindividual andagency continuation,individual andagencynewlicense,miscellaneous requests andapplication certification
  • For the Bail Bond and Collection Agency P_ _rog ra ms: requiresanalysis and processing ofall incoming applications, according to thebusinessrules establishedby the regulatory agency
  • Requires thorough knowledgeof thebusiness rulesforamultitude of services and license types
  • Additional tasks may include the issuance of individual certificate/licensefor candidateswhorequireexception processing

Cu s tomer Se r v ice

  • First point ofcontact for candidate/producerinformation
  • Providesaccurateandthoroughinformationto thecustomerbasethrough both verbal and writtencommunication
  • Mustretain anin-depth knowledge of business rules set forth by the respective regulatory agency to accurately guide candidates and licensees

Education and Experience:

  • Highschooldiplomaorequivalent required
  • 1year ofexperienceinahighvolume transaction processing environment
  • 1 year of customer service experience
  • Strongdata entry experience

Skills, Kn o w led g e a n d Abilities:

  • Excellent communicationskills - both oral and written
  • Problemsolvingskills
  • Interpersonal skills
  • Great attention to detail
  • Strong organizationskills
  • Ability towork withina team
  • Goodmulti-taskingskills
  • Ability to process a high volume of work within set timeframes

Please submit a resume when completing your application.

Hours: 9 am- 6pm, Monday through Friday

Learning is the most powerful force for change in the world. More than 20,000 Pearson employees deliver our products and services in nearly 200 countries, all working towards a common purpose – to help everyone achieve their potential through learning. We do that by providing high quality, digital content and learning experiences, as well as assessments and qualifications that help people build their skills and grow with the world around them. We are the world’s leading learning company. Learn more at

Pearson believes that wherever learning flourishes, so do people. We are committed to being an anti-racist company in everything we do. We value the power of an inclusive culture and a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm, and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity, and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to a sustainable environment and workplace where talent can learn, grow, and thrive.  

To learn more about Pearson’s commitment to a diverse and inclusive workforce, please click here:

Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. All employment is decided based on qualifications, merit, and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status, or any other group protected by law.


Organization: Assessments VUE

Schedule: FULL_TIME

Req ID: 2112933