Field Service Engineer

COVID-19 vaccination requirements

Stryker is driven to work together with our customers to make healthcare better. In order to fulfill our commitment as a federal contractor, while focusing on the health and safety of our employees and those that we serve, COVID-19 vaccines will be required for all Stryker US employees effective January 4, 2022, as well as all new US employees joining our company. Fully vaccinated persons are those who are >=14 days post-completion of the primary series of an FDA-authorized COVID-19 vaccine. If you are applying to a sales and field role which requires access to customer accounts as a function of your job, you may be required, depending on customer requirements, to obtain the COVID-19 vaccination before the January 4 effective date of Stryker's vaccine policy. For more information, please visit our COVID-19 Vaccination Requirements FAQs page.

Why join Stryker?

We are proud to be named one the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.com

Our benefits include bonuses; commissions; healthcare; insurance benefits; retirement programs; stock based plans; paid time off plans; family and parenting leaves; tuition reimbursement; wellness programs; onsite fitness centers and cafeterias; discount purchase programs; and service and performance awards – not to mention various social and recreational activities.

Why customer service at Stryker?

Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need.

Who we want-

• Detail-oriented process improvers. Critical thinkers who naturally see opportunities to develop and optimize work processes – finding ways to simplify, standardize and automate.
• Meticulous documenters. Detail-oriented people who enjoy maintaining meticulous documentation of reports, metrics, proposals, and presentations.
• Subject matter experts. Managers who not only oversee the collection, review, and analysis of data but can interpret, translate, and present on all various matters as needed.

What you will do-

The Field Service Representative will independently schedule and perform on-site installation, maintenance and repair of highly complex robotics medical equipment and software systems. Responsible for maintaining customer satisfaction, providing both verbal and on-site customer support. Verify and approve the operational quality of Stryker systems and equipment.

Additional Responsibilities-

• Demonstrate proficiency in the repair, maintenance, operation and clinical use of Stryker robotic systems and instruments.
• Exercise sound judgment and decision making within generally defined practices and policies in selecting methods and techniques for obtaining solutions.
• Independently manage work calendar and travel schedule to ensure customer satisfaction and business commitments are met within the territory.
• Serve as company liaison with customer on administrative and technical matters.
• Achieve and maintain a high level of performance whereby allowing Stryker to meet and exceed the company’s financial goals and performance metrics.
• Ensure total customer satisfaction therefore facilitating renewals of existing SAs.
• Promote the growth of Stryker by partnering with Account Executives and MPS team members actively identifying potential sales leads. Communicate regularly with Account Executives regarding these leads and any customer satisfaction issues.
• Manage and control field inventory, tools, test equipment, technical documentation and other assigned equipment.
• Prepare and submit applicable field service documentation in a complete, accurate and timely manner as directed. This includes but is not limited to, field service reports, expense reports and service checklists and /or attachments
• Independently and proactively schedule and perform required preventive maintenance visits and engineering updates (ECN’s) as required.
• Travel and assist in other Field Service team members territories.
• Instruct/train customers on operation and maintenance of equipment, software and hardware upgrades/updates, installation and maintenance of equipment at conventions, road shows, cadaver labs or seminars as required.

What you need-

• High School Diploma required
• Bachelor’s degree preferred
• 5+ years of experience required
• Experience in a technical field service profession or in a relevant capacity- preferred.
• Demonstrated knowledge of robotics or highly complex product; knowledge of capital equipment- preferred
• Knowledge of the surgical orthopedic industry- preferred

Know someone at Stryker?

Be sure to have them submit you as a referral prior to applying for this position. Learn more about our employee referral program at https://careers.stryker.com/referrals/

About Stryker

Stryker is one of the world’s leading medical technology companies and, together with our customers, is driven to make healthcare better. We offer innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes.

We are proud to be named one of the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.com