Job was saved successfully.
Job was removed from Saved Jobs.

Job Details


Deloitte

Customer Technical Architect (50704)

Customer Service

Customer Service

Yearly

No

Austin, Texas, United States

Are you looking to make an immediate impact where you can help our clients solve their business challenges? Deloitte€™s Core Business Operations (CBO) portfolio operates at the center of our client€™s business. By joining our team, you could help C-suite and program leaders transform their organization and accelerate mission execution through emerging and disruptive technologies, innovative business models, retooled program operations and industry-driven solutions.

Work you'll do

Technology Solution Services (TSS) provides a variety of enterprise and customer-driven initiatives to Client utilizing the Data Center Services (DCS) program in areas such as Solution Services, Strategy Management, and Application Development and Maintenance. The Customer Technical Architect (CTA) serves in a customer-facing organization acting as an interface for all technology requests and has overall responsibility for demands/ideas and projects. Key responsibilities include:

•Develop and manage relationships with assigned customer agencies and enterprise data center teams

•Support the intake and completion of high-level architecture and ballpark effort/cost estimation requests

•Deliver DCS strategy management functions including technology planning, refresh and technical currency, application discovery, reference architectures, and standard products

•Guide consistency for how customer needs should drive technical considerations in the architecture design and develop solutions that maximize DCS capabilities

•Perform complexity disposition for demands to architect cloud solutions and develop/maintain applications

•Work with customers to review demand requirements for completeness and adherence to best practices

•Support program vendors and service providers in clarifying business/technical requirements and design decisions

•Perform QA review of technology solutions to validate alignment to reference architecture and standards

•Support ongoing discussions and understanding of the business and technical needs of customers

•Advise customers on program services and build technology plans from enterprise documents and roadmaps

•Build a deep knowledge of shared services demand pipeline as well as working knowledge of budget cycle and appropriations process

Qualifications

• Data Center Architecture

• Application Architecture Design

• Data Architecture

• Security Architecture